CAD/RMS Administrator

City of Prescott • Prescott, AZ

1d • $36 - $45 • Onsite

About The Position

Plans, coordinates, and performs the configuration, maintenance, and support of computer-aided dispatch (CAD), records management system (RMS), and related public safety software and technologies. Ensures system reliability, security, and operational effectiveness in support of 24/7 emergency communications operations. Collaborates with the Information Technology department, public safety personnel, and software vendors to implement best practices, resolve issues, and support system integrations.

Requirements

• Associate degree in computer science, information technology, or a related field preferred.
• Two (2) years of experience administering CAD, RMS, or public safety information systems; or any equivalent combination of education, experience, and training which provides the knowledge and abilities necessary to perform the essential functions of the position.
• Experience in a public safety or emergency communications environment is preferred, including experience with CentralSquare CAD/RMS.
• Possess a valid driver's license and ability to obtain an Arizona driver's license upon hire.
• Pass pre-employment drug, hearing, and psychological evaluations.
• Pass fingerprint and background investigations.
• Be free from any felony conviction or any other offense that would be a felony if committed in Arizona.
• Meet all Criminal Justice Information Services (CJIS) certification and compliance requirements.
• Knowledge of principles and practices of computer-aided dispatch and records management systems in a public safety environment.
• Knowledge of public safety communications operations, including emergency communications and dispatch procedures.
• Knowledge of data communications systems, local area networks, and wide area networks.
• Knowledge of cybersecurity principles and practices, including Criminal Justice Information Services (CJIS) security requirements.
• Knowledge of Microsoft Windows desktop and server operating systems and supporting software.
• Knowledge of GIS, mobile data, and other systems that integrate with public safety platforms.
• Knowledge of methods of effective project planning, management, and documentation.
• Knowledge of applicable federal, state, and local laws, regulations, and policies governing public safety information systems.
• Skill in troubleshooting and resolving complex technical issues within a mission-critical public safety environment.
• Skill in configuring, maintaining, and supporting public safety software applications and integrations.
• Skill in working knowledge of database administration principles and query tools, including the ability to retrieve, analyze, and package data in response to operational and investigative requests.
• Skill in identifying hardware and software issues and coordinating resolution with vendors and IT staff.
• Skill in communicating effectively, both verbally and in writing, for technical, non-technical, and administrative audiences.
• Skill in developing and maintaining technical documentation, user guides, and configuration records.
• Ability to pay close attention to detail and maintain a high degree of accuracy in system configuration and data management.
• Ability to manage multiple priorities and projects in a dynamic, time-sensitive environment.
• Ability to work independently and exercise sound judgment in high-stress situations.
• Ability to establish and maintain effective working relationships with City staff, public safety agency partners, and software vendors.
• Ability to instruct and train end users on the use of complex technical systems.

Nice To Haves

• Associate degree in computer science, information technology, or a related field.
• Experience in a public safety or emergency communications environment.
• Experience with CentralSquare CAD/RMS.

Responsibilities

• Serve as primary administrator for CAD and RMS software.
• Ensure system uptime, reliability, and performance for 24/7 emergency operations.
• Provide administrative support for ancillary public safety systems that directly integrate with or support CAD and RMS operations, as defined in the applicable intergovernmental agreement.
• Configure CAD and RMS systems to meet the operational needs of public safety partners.
• Maintain and update user accounts, unit configurations, and agency-specific settings within CAD and RMS platforms.
• Configure and maintain CAD response plans, including unit recommendations, run orders, and related dispatch parameters, in coordination with participating agencies.
• Plan, test, and coordinate the deployment of software updates, patches, and configuration changes with IT staff, reviewing release notes to assess the impact of new features prior to deployment.
• Maintain CAD and RMS data with a working knowledge of the underlying database structure, including running queries, generating reports, and ensuring data accuracy.
• Diagnose and resolve CAD and RMS issues, escalating to vendors or IT staff as needed.
• Provide front-line technical support to dispatchers, field users, and partner agency staff for CAD, RMS, and directly integrated public safety systems.
• Diagnose and resolve system, software, and integration issues promptly to minimize operational disruptions.
• Submit and manage support tickets with software vendors and track resolution status.
• Communicate system updates, maintenance schedules, and issue status clearly to staff and leadership.
• Maintain integrations between CAD, RMS, GIS, mobile data, and other PRCC public safety systems.
• Coordinate with partner agencies to ensure consistent system configuration and data exchange.
• Support the evaluation, procurement, and implementation of new or replacement public safety systems, including participating in requirements gathering, vendor demonstrations, acceptance testing and end user training.
• Recognize that cybersecurity and data protection are shared responsibilities; support the application of best practices and system hardening for CAD and RMS in coordination with City IT and adhere to all applicable policies governing the handling and protection of sensitive public safety data.
• Manage user access, permissions, and account provisioning in accordance with policy.
• Ensure compliance with Criminal Justice Information Services (CJIS) security requirements.
• Monitor system performance and data integrity and escalate anomalies as appropriate.
• Coordinate with IT staff to support backup and disaster recovery procedures for CAD and RMS systems.
• Develop and deliver training to end users on CAD and RMS system features and procedures.
• Maintain system documentation, configuration records, and operational manuals.
• May participate in on-call rotation and should expect to provide technical support outside of regular business hours as needed in response to system outages, critical issues, and emergency maintenance requirements.
• Ensure regulatory and policy compliance across all supported systems.
• Provide data retrieval and reporting support for operational, analytical, and audit purposes, and assist the GIS function with CAD and RMS data as needed.
• Performs additional duties as assigned within the scope of this position and consistent with the applicable intergovernmental agreement.

Benefits

• Diverse range of complimentary mental health and wellness services, including an Employee Assistance Program, a free subscription to Calm, and health coaching.
• Paid time off up to 20 days in first year of employment.
• 10 paid holidays and 1 floating holiday per year.
• Free employee only coverage for medical, dental, vision, short-term disability, and life insurance.
• Free family coverage for select medical and dental plans.
• Pension and long-term disability through Arizona State Retirement System.
• Supplemental benefits such as deferred compensation plans and additional life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree