CAD Administrator 4

DexCom • San Diego, CA

2d • $35 - $52

About The Position

As a CAD Administrator IV on Dexcom’s Engineering Enablement team, you will independently support and optimize CAD and PDM environments for multidisciplinary engineering teams. This advanced individual-contributor role promotes CAD best practices, data integrity, standardized workflows, and scalable use of engineering design tools. You will collaborate with Engineering, IT, PLM, Procurement, and software vendors to resolve complex issues, guide users and other administrators, maintain software licensing, and improve engineering design workflows.

You will own CAD and PDM administration, including system configuration, troubleshooting, user support, and license management. You will support engineering data practices such as user access, configuration, workflow support, version control, and integration with PLM and related systems. As a technical escalation point, you will coordinate practical resolutions to complex issues while protecting data integrity. You will manage support requests from intake through requester-confirmed closure, and coordinate license assignments, utilization monitoring, maintenance, and renewals. You will also lead improvements to CAD workflows, standards, tools, and support practices, and guide less-experienced administrators and users.

The role typically requires 6–8 years of related experience and a high school diploma, certificate, or equivalent. Preferred education includes an associate degree in Information Technology, Computer Science, Engineering Technology, or CAD/Drafting; a bachelor’s degree in Computer Science, Engineering, or Engineering Technology; or an equivalent combination of education and relevant experience. Travel required: 0–5%.

Requirements

• Minimum 5 years of relevant experience in SolidWorks CAD and EPDM application support, engineering software administration, license management, technical support, or a related field.
• Experience administering engineering software licenses and supporting CAD applications.
• Experience with license-server administration and coordination with IT infrastructure or application teams.
• Experience managing the full lifecycle of technical support requests, including intake, prioritization, status tracking, documentation, escalation, requester communication, and closure.
• Understanding of software licensing, user access, entitlement allocation, and utilization tracking.
• Ability to diagnose complex software, access, configuration, connectivity, and licensing issues using a structured, evidence-based troubleshooting approach.
• Strong organizational, prioritization, attention-to-detail, written communication, and verbal communication skills.
• Ability to work independently within established procedures and collaborate across technical and business teams.
• Demonstrated ability to lead complex cases independently, coordinate cross-functional resolution, improve support processes, and guide less-experienced team members.
• Hands-on experience administering SolidWorks PDM environments, including CAD data management, user access, configuration, workflow support, and data integrity.
• Understanding of engineering change processes, product-design workflows, engineering bills of materials, and CAD/PDM integration with PLM and manufacturing systems.
• Typically 6–8 years of related experience and a high school diploma, certificate, or equivalent.

Nice To Haves

• Experience supporting SolidWorks CAD tools in an engineering or product-development environment.
• Experience working with software vendors and supporting renewal or procurement activities.
• Experience developing troubleshooting guides, knowledge articles, training content, or support-process improvements.
• Familiarity with software compliance practices, controlled documentation, and access-management procedures.
• Associate degree in Information Technology, Computer Science, Engineering Technology, or CAD/Drafting; bachelor’s degree in Computer Science, Engineering, or Engineering Technology; or an equivalent combination of education and relevant experience.

Responsibilities

• Own CAD and PDM administrative activities, including system configuration, troubleshooting, user support, and license management.
• Promote CAD best practices, data integrity, and standardized workflows across engineering teams.
• Support CAD/PDM environments and engineering data practices, including user access, configuration, workflow support, version control, and integration with PLM and related systems.
• Serve as a technical escalation point for complex CAD/PDM issues and partner with engineering teams on practical resolutions.
• Manage CAD Support Requests from intake through requester-confirmed closure, coordinating review, troubleshooting, communication, blocker resolution, escalation, and documentation.
• Coordinate license assignments, utilization monitoring, maintenance, and renewals with IT, Procurement, application owners, and software vendors.
• Lead continuous improvement of CAD workflows, standards, tools, and support practices.
• Provide guidance to less-experienced administrators and users.

Benefits

• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to its employees, customers, and the communities it serves.
• A front row seat to life changing CGM technology and the #dexcomwarriors community.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED