Cable Technical Support - Remote

NANA Regional Corporation•South Burlington, VT

61d•Remote

About The Position

The Senior Telecommunications Equipment Installer and Repairer serves as the lead technical expert responsible for the installation, maintenance, and repair of structured cabling, telecommunications, and network connectivity systems supporting USCIS facilities and mission-critical operations. This position provides advanced technical support and hands-on leadership in implementing voice, data, and fiber optic cabling infrastructure in compliance with USCIS, DHS, and federal standards. Position Summary: This position plays a critical role in maintaining reliable and secure telecommunications infrastructure for USCIS operations nationwide. The ideal candidate combines advanced cabling expertise, leadership ability, and strong knowledge of federal installation standards to ensure mission readiness and communications continuity.

Requirements

U.S. Citizenship.
Ability to obtain and maintain DHS/USCIS suitability or clearance.
High school diploma or GED; technical certifications or post-secondary education preferred.
7+ years of experience in telecommunications installation and support, with at least 3 years in a senior or lead technician capacity.
Extensive knowledge of structured cabling standards (TIA/EIA-568, 569, 606, and 607), copper and fiber terminations, and testing procedures.
Experience with installation tools, fiber fusion splicing, OTDR testing, cable analyzers, and labeling systems.
Strong ability to read and interpret blueprints, wiring diagrams, and site plans.
Knowledge of power requirements, grounding, and bonding for telecommunications systems.
Familiarity with voice, data, and video network connectivity and support.
Excellent troubleshooting and problem-solving skills.
Strong communication and documentation skills; ability to work collaboratively in a team environment.
Physical capability to lift up to 50 lbs., climb ladders, and work in confined or elevated spaces.

Nice To Haves

BICSI Certification (Technician, RCDD, or equivalent).
Experience working in DHS, USCIS, or other federal government environments.
Knowledge of cable management in secure areas (SCIFs) or controlled access facilities.
Experience with VoIP, PBX, and network rack integration.
Understanding of network topology and IP-based communication systems.

Responsibilities

Lead and perform installation, termination, testing, and certification of copper and fiber optic cabling systems, including racks, patch panels, jacks, and conduits.
Install, maintain, and repair telecommunications equipment and systems such as routers, switches, VoIP devices, and associated hardware.
Conduct site surveys and provide detailed documentation (as-built drawings, labeling, and test results).
Ensure all cabling and installations adhere to federal, DHS, and USCIS standards (TIA/EIA, NEC, and local building codes).
Troubleshoot and resolve complex connectivity issues, including signal loss, noise, grounding, and cross-talk problems.
Supervise and mentor junior installers and technicians; ensure quality control and adherence to safety and installation standards.
Coordinate with network engineers, facility management, and contractors during installations, upgrades, and relocations.
Perform preventative maintenance and diagnostics on voice/data cabling and related hardware.
Maintain accurate inventory and status of cabling materials, tools, and equipment.
Provide recommendations for improvements to cabling infrastructure and system performance.
Support project documentation, change management, and configuration control in accordance with USCIS processes.
Respond to service requests, incident tickets, and maintenance tasks promptly, ensuring minimal impact to operations.

Benefits

SCA - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Vacation, holiday and sick Leave offered will be as defined under the DOL's Wage Determination.

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