Technical Support Engineer - REMOTE

Jobgether

10h • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer. In this role, you will act as a direct liaison to a strategic enterprise customer, ensuring the smooth operation of their computer vision deployment. Your expertise will help build trusted relationships as you gain an in-depth understanding of their unique workflows and infrastructure. You will be responsible for enabling the customer to mature their operations and proactively improving processes. This position offers a chance to have a significant impact on the customer’s success and to work collaboratively with various technical teams.

Requirements

• 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).
• Strong scripting skills in Bash and Python.
• Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference.
• Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices.
• Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.
• Strong questioning and listening skills to understand customer environments.
• Skilled in relationship building and able to operate as a long-term technical partner.
• Ability to translate complex technical topics to non-technical stakeholders.
• Calm under pressure and structured in updates and follow-through.
• Recognizes opportunities for workflow or tooling improvements.

Responsibilities

• Become the technical continuity for the customer’s computer vision deployment across your region.
• Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints.
• Serve as the regional representative of the platform inside the customer’s environment—trusted advisor, technical guide, and escalation point.
• Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment).
• Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns.
• Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance.
• Partner closely with Product, Field Engineering, and Account Executives to relay customer insights.
• Identify latch‑lifter opportunities that expand adoption of technologies.
• Ensure high-quality communication and expectation setting with customer stakeholders.
• Participate in Support’s on-call rotation as needed.

Benefits

• $4000/yr Travel Stipend to work alongside team members.
• $350/mo Productivity stipend for enhancing home or co-working setups.
• Cover up to 100% of your health insurance costs for you and your partner or family.
• Equity in the company, aligning your interests with our long-term success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees