Technical Support Specialist II (Remote)

Simera • San Francisco, CA

6h • Remote

About The Position

As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
• Technical support experience, with strong customer service skills.
• Proficiency in troubleshooting various technical issues.
• Excellent communication skills.
• English proficiency at C1/C2 level.
• Flexible to work onsite, hybrid, or remotely

Responsibilities

• Respond to customer inquiries via phone, email, and chat, resolving issues promptly.
• Diagnose and troubleshoot technical problems related to hardware, software, and networking.
• Document all interactions and resolutions accurately in the ticketing system.
• Escalate complex problems to relevant technical teams when needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level