Cable and Network Technician
About The Position
The T2 Technician provides hands-on network, cabling, and general field technology support at commercial customer locations. The role works independently with network infrastructure while also completing field service assignments such as POS support, deskside support, workstation and peripheral service, hardware deployment, troubleshooting, documentation, and customer support. Assignments depend on the technician’s skills, training, experience, tools, availability, and project requirements, and the work may shift among cabling, network installation, end-user support, and general field technician duties according to business needs. The position is part of Field Operations and serves commercial customer sites. Travel varies by assignment and may reach 75%. Work may take place in restaurants, QSR and hospitality sites, retail locations, offices, storefronts, and industrial environments. Conditions may include heat, noise, customer foot traffic, ladder or lift work, and extended physical activity. Schedules may include early mornings, evenings, occasional weekends, extended installation or service windows, and regional travel. Assignments may last 8 hours or more depending on site and project requirements. The technician is expected to work independently, follow technical procedures, communicate professionally, and support a broad mix of network, cabling, POS, deskside, and field service needs. The employer provides required safety training and reasonable accommodations to qualified individuals with disabilities.
Requirements
- 3–5 years of relevant experience in low-voltage cabling, telecommunications, IT support, network installation, field services, or a related discipline.
- Hands-on experience installing, terminating, testing, labeling, and troubleshooting Cat5e/Cat6 cabling.
- Working knowledge of networking fundamentals, including TCP/IP, VLANs, DHCP, DNS, PoE, and basic firewall and switch concepts.
- Ability to work independently with network infrastructure and complete assigned tasks without continuous on-site supervision.
- Familiarity with Windows operating systems and common IT troubleshooting steps.
- Ability to read and follow technical instructions, diagrams, port maps, and project documentation.
- Proficiency with standard cabling and hand tools and basic network diagnostics such as ping and traceroute.
- Strong communication, documentation, and customer service skills.
- Valid driver's license and reliable transportation.
- Ability to pass a required background check and drug screening.
- Availability for early-morning starts as needed; these may occur often depending on assignments.
- Weekend flexibility as needed, although weekend work is not expected to be frequent.
- Ability to travel regionally; travel varies by assignment and may reach 75%.
- Ability to lift 50 pounds regularly, work on ladders up to 12 feet, and sustain physical activity for shifts of 8 hours or more.
- Ability and willingness to operate and use a scissor lift when assigned.
- Ability to lift, carry, push, and pull equipment and materials weighing up to 50 pounds, with or without assistance; frequently lift and carry items weighing approximately 25–50 pounds; climb ladders up to 12 feet; operate a scissor lift when assigned; and stand, walk, bend, kneel, crouch, reach, and work overhead for extended periods.
- Ability to perform the essential functions of the position, with or without reasonable accommodation.
Nice To Haves
- Experience with commercial networking and enterprise wireless environments.
- Experience supporting POS systems, kiosks, workstations, printers, and related site technology.
- Experience with network cutovers and commercial hardware deployment.
- Experience in hospitality, quick-service restaurant (QSR), retail, or similar customer-facing technology environments.
- Relevant certifications such as CompTIA A+, Network+, BICSI Installer, or an equivalent cabling or networking certification.
- Experience with ticketing, project tracking, remote access, or web-based deployment and validation tools.
- A Windows 11 laptop suitable for project deployment and support work.
Responsibilities
- Install, terminate, test, label, route, dress, and troubleshoot Cat5e/Cat6 cabling according to project requirements.
- Install and support racks, patch panels, standard switches, routers, firewalls, wireless access points, faceplates, and related network equipment.
- Perform daily field technician work as required, including POS, kiosk, workstation, printer, peripheral, and commercial technology support.
- Provide deskside support for desktops, laptops, printers, mobile devices, and peripherals.
- Assist with desktop and laptop deployments, workstation setup, imaging, upgrades, and hardware replacement.
- Support user account setup, password resets, and basic application troubleshooting.
- Troubleshoot cabling, connectivity, hardware, software, and common end-user technology issues.
- Read and follow wiring diagrams, port-mapping tables, technical instructions, and multi-step project procedures.
- Use web-based or software deployment tools as needed to complete assigned work and document results.
- Coordinate professionally with customers, site contacts, location managers, remote support teams, and project teams.
- Complete required photos, work orders, tickets, and project documentation accurately and on time.
- Follow safety requirements, customer site protocols, and project procedures, and maintain a clean, professional work area.
- Travel to customer locations and work flexible schedules based on business and project needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
