Cabinet Customer Service Specialist

Lumbermen's•Byron Center, MI

3d•Onsite

About The Position

Located in our Byron Center office, our Cabinet Specialists work in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Michigan market. At Lumbermen’s, we pride ourselves on treating our customers like family and delivering exceptional service. It’s crucial that the person selected to fill this role is highly organized and detail-oriented, service-minded, a strong and friendly communicator, and comfortable working in a fast-paced environment.

Requirements

High School diploma/GED required
2-5 years’ experience in a professional customer service environment required
Strong communication skills, both verbal and written
Friendly, professional demeanor
Dependable
Ability to work cooperatively with fellow employee owners
Ability to effectively move between a variety of tasks
Ability to productively manage tasks and complete work accurately and in a timely manner
Proficient in Microsoft Office
Desire to learn and grow and assist in the execution of continuous improvement initiatives

Nice To Haves

College degree preferred
Prior cabinetry program knowledge and experience is preferred
Prior kitchen design experience preferred along with 20/20 design

Responsibilities

Entering order received via e-mail, US Mail, fax or phone into ERP system
Ensuring the proper quality, accuracy and timeliness of customer orders
Processing customer returns and vendor credits where necessary
Creating vendor purchase orders as needed to fulfill customer orders and to maintain the cabinetry stocking inventory programs
Working closely with the Outside Sales Team and assisting with new dealer training, product update communication, etc.
Scheduling vendor delivery trucks and communicating to Warehouse Manager
Full support for all cabinet brands
Participating in vendor training events
Maintaining the organization and cleanliness of the office work areas and other areas as assigned by the Customer Service Manager
Assisting with other tasks and projects as requested by leadership