Cabin Servcies Agent Lead

Menzies Aviation Careers•El Segundo, CA

2d•Onsite

About The Position

The Cabin Cleaning Agent Lead is responsible for supporting daily aircraft cabin cleaning operations while providing guidance and direction to cabin cleaning staff. This role helps ensure aircraft interiors are cleaned, sanitized, and prepared according to airline standards, safety regulations, and operational timelines while promoting teamwork, productivity, and service quality.

Requirements

High school diploma or GED
Must be 18 years of age or older
Six (6) months of janitorial, customer service or hospitality experience
Ability to multitask and make sound decisions in a fast-paced environment
Basic communication and teamwork skills
Ability to work flexible schedules, including nights, weekends, holidays, and overtime as needed
Reliable attendance and punctuality
Must have reliable telephone and transportation
Previous aircraft cabin cleaning, janitorial, hospitality, or airport operations experience
Prior leadership or supervisory experience
Ability to lift, push, and pull up to 50 pounds
Ability to stand and walk for extended periods
Ability to bend, kneel, climb stairs, and reach frequently
Ability to work safely in confined aircraft cabin spaces
Must be able to take verbally direct in English
Must be able to read, write, understand and carry out instructions in English
Must pass pre-employment and random drug tests
Must pass a pre-employment background check
Must meet necessary requirements to obtain a security sensitive identification badge
Must be in proper uniform or business attire as directed by company officials
Identification badges must always be visible
Adhere to company policies and procedures and participate in achievement of company objectives

Nice To Haves

Airport ramp and aircraft cabin environment
Exposure to aircraft noise, cleaning chemicals, and varying weather conditions
Fast-paced operational setting with tight turnaround schedules
Requires frequent standing, walking, bending, climbing, and lifting

Responsibilities

Lead and assist cabin cleaning teams during daily aircraft cleaning operations
Assign and coordinate cleaning duties to ensure timely aircraft turnaround
Ensure aircraft cabins, lavatories, galleys, tray tables, seat areas, and crew sections are cleaned and sanitized according to airline standards
Inspect completed cleaning assignments to ensure quality and compliance with company expectations
Provide on-the-job training, coaching, and support to cabin cleaning employees
Monitor employee productivity and communicate operational updates to the supervisor or management team
Ensure compliance with all safety procedures, airport regulations, and proper use of personal protective equipment (PPE)
Respond quickly to operational changes, delayed flights, and urgent cleaning requests
Report supply shortages, damaged equipment, or safety concerns promptly
Promote a positive, team-oriented, and safety-focused work environment
Assist with maintaining cleanliness and organization of supply and storage areas
Complete required operational documentation accurately and timely
Perform other duties as requested