Cabin Agent Lead

Aviation Division•Miami, FL

3d•Onsite

About The Position

The Cabin Agent Lead is responsible for ensuring the productivity and compliance of their team, leading them to perform their work safely and efficiently in accordance with all relevant regulations and company policies. This role involves promoting a positive team environment, coaching and mentoring team members, conducting audits of the operational environment, managing schedules, and communicating with upper management. Key duties include cleaning, stocking, and securing aircraft cabins, performing security checks, and ensuring timely completion of assigned tasks while adhering to company expectations. The role also requires proper handling of hazardous materials and adherence to safety protocols.

Requirements

Must possess at least a high school diploma or equivalent.
Must have a driver’s license for AOA training.
Airport or relevant leading experience.
Must pass a criminal background check as well as a drug screen prior to employment.
Must have schedule flexibility for the weekend, holiday, night shifts.
Must be able to lift up to 70 pounds in confined spaces.
Must be able to stand, lift, bend, push and pull for extended periods of time.
Must be willing to work outside in all types of weather and elevated noise levels within the airport environment.
The incumbent must be able to speak and be understood, hear, and comprehend the English language.
The incumbent must be able to stand for long periods of time.
The incumbent must be able to lift approximately 70 pounds.
The incumbent must be able to relocate in the event of an emergency.
The incumbent must have a neat and professional appearance.

Responsibilities

Conduct daily debriefing with team members to ensure productivity and compliance.
Lead airport team to perform their work in a safe, efficient manner and in compliance with Federal, state, and local regulations including DOT, ADA, ACAA, FAA, and other government agencies as well as American Airlines and OALS policies and procedures.
Promote an environment of mutual respect and trust between team members.
Coach and mentor team members in skill development, exceeding customer experience and company culture behaviors, policies and procedures.
Establish and promote effective relationships with an external and internal customer base that fosters integrity, respect, and dignity.
Access operational environment and conditions to ensure it’s well-maintained through daily, and weekly audits.
Direct opening and closing procedures, manage schedules to ensure adequate coverage of all work areas, delegate tasks to employees.
Communicate with upper management regarding operations and personnel.
Complete and submit Daily Tour Reports on employee attendance, productivity, and daily operations.
Clean, stock, and search aircraft cabins, perform and complete security checks mandated by the client, FAA, and TSA.
Ensure familiarity with all areas of the operation and aircraft and complete assigned tasks in a timely manner while complying with the company’s expectations, rules, and procedures.
Clean, mop, stock, empty trash, wash sink, hardware, and backsplash in lavatories and galleys.
Vacuum carpets, mop floors, brush seats, armchair positioning, clean and store literature in pockets.
Blankets, Pillows, Tray table cleaning.
Assure proper handling of hazardous materials, correct use of uniform, safety vests, earplugs, and safety behavior actions inside and outside the aircraft.