Cabana Server

Pyramid Global Hospitality

5d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

Requirements

Must be at least 18 years of age.
Prior serving or hospitality experience preferred; cabana or poolside service experience a plus.
Must possess or obtain any required alcohol service certifications (e.g., ABLE certification).
Strong interpersonal and communication skills; comfortable engaging with families and guests of all ages.
Ability to work outdoors or in a humid, waterpark environment for extended periods.
Must be able to work weekends, holidays, and peak resort periods.
Manage people according to Pyramid Global Hospitality’s values, which are centered around putting associates first.
Instill a servant culture which is focused upon partnering and supporting all members of the team.
Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
Follow the hotel’s recommended safety, security and emergency procedures; follows hotel procedures for key control, lifting heavy objects and/or using chemicals; reports potential security risks and hazardous conditions to management.
Prepare and arrange food or drinks that are attractive and appetizing to the guests; receives few complaints about the food served; inspect food being served; meet service standards.
Stock according to service standards; inspect to ensure stock is adequate before beginning functions; know what items are not available to guests; re-stock the self-service areas as food and beverages are consumed to prevent shortages; replace and rotate stock correctly; keep table condiments stocked during service functions.
Constantly. Various surfaces include carpet, tile and rubber mats.
Occasionally. Lift trays, clean, stock shelves.
Occasionally. Clean, stock supplies.
Occasionally. Write orders.
Frequently. Serve guests, view restaurant, maneuver through crowds and staff.
Rarely. Stairs and stepladders.
Constantly. Carry trays, glassware and beverage containers. Set items on table.
Rarely. Use of foot.
Constantly. Reach overhead supplies. Serve guests and retrieve hot/cold plates at arm’s length extension.
Constantly. Set full plates and glasses at tables, carry trays and supplies.
Frequently. Write orders, operate POS machine, garnish plates, fold napkins, set table with silverware.
Occasionally. Move chairs and tables. Average weight 10 lbs.; maximum weight 20 lbs.
Constantly. Carry full trays of food and beverage; carry supplies. Average weight 20 lbs.; maximum weight 40 lbs.
Rarely.
Constantly. Communicate with guests, public and other employees.
Occasionally. Take messages and reservations.
Rarely.
Constantly. Communicate with guests, public and other employees.
Occasionally. Take messages and reservations.
Rarely.
Constantly. Corrected to 20/40 to read tickets and cash register.
Constantly. Corrected to 20/40 to view status of restaurant.
Constantly. Operate cash register, stock supplies, serve guests.
Frequently. Recognize color differences between various drinks and colored linen. Quality control.
Constantly. View department and other areas of hotel.
Constantly. Detect potential hazards and odors.
Occasionally. Sense of touch needed in handling hot plates.
Frequently. Professionally deal with difficult situations/people.
Occasionally. Work up to 10 hours per day. Early morning and late night shifts.
Frequently. Work a variety of hours, varied tasks under varied conditions.
Constantly. Must change pace as business demands.
Constantly. Meet the demands of guests.
Constantly. Must pay constant attention to the quality of service offered to our guests.
Rarely.
Constantly. Adhere to safety standards and procedures.
Frequently. Exposure to noise. Air conditioned environment.
Occasionally. POS cash register and wine opener.

Nice To Haves

cabana or poolside service experience a plus.

Responsibilities

Greet guests with a welcoming attitude and introduce menu options in a friendly, approachable manner.
Accurately take food and beverage orders and enter them into the POS system.
Deliver orders promptly to guests in cabanas and seating areas, ensuring quality and presentation.
Monitor guest needs and proactively offer refills, additional items, or service touchpoints.
Ensure all alcohol service complies with local laws and resort policies, including checking valid IDs.
Maintain cleanliness and organization of service stations, cabana areas, and tables.
Assist with resetting cabanas between guest use, including tidying, wiping down surfaces, and restocking amenities.
Communicate effectively with bartenders, kitchen staff, and support team to ensure timely service.
Handle guest questions, concerns, and feedback with professionalism and hospitality.
Complete side work, opening, and closing duties as assigned by supervisor or manager.