CAB Business Support Specialist I
First Citizens Bank•Phoenix, AZ
•Remote
About The Position
This will be a remote role that will be hired in Dallas, TX, Kansas City, MO, Omaha Nebraska,Phoenix, AZ, or Santa Fe, NM. You must be within commuting distance to the branch location. This role will work 8am - 5pm PST. The CAB Business Support Specialist I supports Bank products or services within the Community Banking business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.
Requirements
- High School Diploma or GED
- 2 years of experience in Operations, or Support, or Customer Service
Nice To Haves
- Banking Experience
- Customer service experience
- Call Center experience
Responsibilities
- Manages accounts, portfolios, or packages specific to line of business, including creation and termination.
- Performs routine data entry, processing, and documentation.
- Ensures accuracy and compliance with all rules and regulations.
- Performs various operational tasks that occur during customer, vendor, and associate inquiries.
- Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience.
- Determines target needs and provides resolution.
- Provides knowledge in area of work.
- Assists in troubleshooting for both internal and external parties.
- May assist in promotion and distribution of Bank products or services.
Benefits
- Competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
