C-Store Manager - Holiday Franchise - Lake Elmo

River Country Cooperative•Lake Elmo, MN

6d•Onsite

About The Position

The C-Store Manager is responsible for leading the day-to-day operations of the store, including register, merchandising, layout, cooking, inventory, bookkeeping, and maintenance. This role ensures a pleasant shopping experience for all customers, supervises the sale of all retail goods and services, and oversees all food service areas by food standards. The manager is also responsible for managing staff, including recruitment, training, and scheduling, as well as monitoring competitor prices and generating necessary reports. A key aspect of this role is managing store profits and controllable expenses, enforcing safety and security protocols, and resolving customer complaints.

Requirements

Decision Making – Use effective approaches for choosing a course of action or developing appropriate solutions and reaching conclusions; take action consistent with available facts, constraints, and anticipated consequences.
Team building – Promotes and facilitates cooperation and commitment within a team to achieve goals and deliverables.
Customer Service – Commitment to delivering high-quality products and service by adjusting priorities, anticipating and meeting customer needs, and continuously striving to ensure satisfaction.
Communication - Actively listens, provides regular, consistent, and meaningful information, and effectively expresses the message by organizing and delivering information appropriately.
Business Acumen - The ability to strategically manage human, financial, and information resources using professional knowledge, skills and judgment to accomplish results and serve customers effectively.
High School Diploma or GED, combined with sufficient on-the-job experience to know the processes and variables to accurately manage a convenience store/retail store.
Minimum of 10 years of retail or store-based experience, including at least 2 years in a managerial capacity.
Proficient in computer usage, including POS systems and the Internet.

Nice To Haves

Ability to commute/relocate to Cambridge, MN before starting work (Preferred)

Responsibilities

Ensure a pleasant shopping experience for all customers.
Review, assign and follow up on daily work lists.
Supervise the sale of all retail goods and services, including money drop procedures.
Oversee all food service areas by food standards.
Oversee, review, update, and correct retail pricing on all retail items.
Planned and prepared work schedules and coordinated associates' daily assignments and activities to meet the business's needs.
Recruit, train, coach, manage and supervise store clerks and Assistant Managers.
Perform open and close processes.
Monitor competitor prices and report to the corporate office routinely.
Oversee receiving, verification, and processing of merchandise and vendor shipments.
Oversee ordering, stock, and display merchandise and supplies.
Generate reports as needed or required.
Oversee cash register operations, perform drawer closings, and manage lottery processes.
Responsible for store profits and all controllable expenses, including labor, inventory, shrinkage and cash.
Conduct store meetings regularly with staff.
Enforce all safety and security protocols, all merchandising and vendor policies, and ensure all company procedures are followed.
Resolve customer complaints in a timely and professional manner.
Manage all reports of injury or incidents according to company policy.
Perform functions of assistant manager or C-store clerk as needed.