C&I Implementation Manager, Affiliate Support - India (Fixed-term/Remote)

Generation

6d•Remote

About The Position

Generation is a global nonprofit organization focused on helping adults achieve economic mobility through employment by providing training and placement services. Since 2015, Generation has expanded to 17 countries, serving over 150,000 graduates and partnering with 23,000 employers. The organization emphasizes strong job placement rates and significant increases in graduate earnings. The C&I Implementation Manager, Affiliate Support (India) role is crucial for scaling high-quality learning experiences within India, one of Generation's largest country operations. This position focuses on enhancing curriculum implementation, instructional quality, and delivery readiness, particularly for large, partnership-driven programs. The goal is to ensure that growth translates into positive program and learning outcomes by concentrating on quality assurance, implementation excellence, and scalable instructional systems. The role involves close collaboration with India-based program and instructional leaders to ensure programs are coherent, ready for implementation, and aligned with learning standards during scale-up. Reporting to the Global C&I Lead, Affiliate Support, this position acts as a key link between India, Regional, and Global teams, translating local realities into actionable inputs and adapting global tools for the Indian context. It is a hands-on role for a learning and teaching professional passionate about large-scale impact, comfortable with the intersection of instructional quality and program operations, and eager to support innovation, including AI-enabled learning tools. This is a Fixed-Term, remote role, with interviews planned from mid-late May and the position running from approximately June 2026 through mid-April 2027. The role is based in Delhi, India, with a hybrid work model requiring approximately two days per week in the office. Domestic travel within India of up to 25% may be required.

Requirements

3+ years of experience in adult learning, instructional quality, programme implementation, or workforce development environments, ideally in large‑scale contexts.
Strong grounding in instructional quality and teaching practice, including experience using data and observation tools to strengthen learning outcomes.
Experience managing curriculum design and revision work, including partnering with curriculum design teams and subject‑matter experts to ensure quality and readiness for scale.
Proven ability to work effectively across functions and levels, influencing without direct authority and navigating complex stakeholder environments.
Experience developing guidance or SOPs that enable consistent practice across teams or geographies.
Comfort operating at the intersection of quality, operations, and scale, balancing rigor with real‑world delivery constraints.
Strong analytical and problem‑solving skills, with the ability to identify patterns, surface insights, and support teams in taking action.
Excellent communication skills in English; ability to translate between instructional intent and operational reality.
Experience working in India in complex, fast‑growing programme contexts.
Domestic travel within India of up to 25% required to support programme launches, implementation, and partner engagement.

Nice To Haves

Strongly Preferred Experience supporting the adoption of AI‑supported learning tools in live delivery environments.
Proficiency in Hindi and other regional languages (e.g. Tamil, Marathi).

Responsibilities

Support the use of instructional quality frameworks, standards, and tools to monitor, assess, and strengthen learning and teaching across programmes.
Collaborate with the C&I Lead, Affiliate Support and country team to establish a process for Senior Instructional Coach (IC) selection, onboarding, and ongoing development, including documentation of standard operating procedures (SoPs).
Leverage instructional quality data (e.g., Torsh, Canvas, in-class surveys and feedback) to strengthen learning and teaching quality at scale.
Identify patterns, trends, and areas of risk or opportunity across programmes, and support C&I Lead, Affiliate Support and country team in problem‑solving and continuous improvement.
Help ensure instructional quality systems are practical, consistently applied, and fit for India’s scale and delivery complexity, while continuing to raise the bar toward global standards.
Support the adoption and scaling of learning innovation and AI‑enabled tools, ensuring they strengthen learning quality and instructional effectiveness.
Develop tool implementation guides (e.g. Torsh) tailored to the Indian context that clearly defines stages of maturity and pathways toward a gold‑standard implementation.
Support instructional and delivery teams in understanding how tools fit within existing instructional expectations, roles, and quality frameworks.
Partner with country and global teams to adapt tools for language, cultural nuance, delivery realities, and implementation risk, particularly during pilots and early rollouts.
Surface insights and learnings from innovation efforts to inform refinement, scale decisions, and future instructional enablement work.
Provide curriculum advisory support during new program development to ensure readiness for implementation.
Conduct curriculum spot checks, pilot reviews, and implementation readiness assessments to ensure programmes are instructionally sound before they scale across partners, states, or locations.
Identify when curriculum revisions or refinements may be required to protect learning quality, and support the country team in coordinating next steps with the appropriate owners.
Act as a primary point of contact between India and Global C&I teams.
Translate local implementation realities into clear, actionable inputs for global teams, and help adapt global guidance for the Indian context.
Support coordinated, predictable C&I engagement for India.
Build strong working relationships across instructional, programme, operations, and data teams to ensure learning quality considerations are embedded in delivery decisions.