Buyer - Order Lifecycle Management - GCG Automation & Factory Solutions - Rochester Hills, MI

GOGcG•Miamisburg, OH

4d•Hybrid

About The Position

GCG Automation & Factory Solutions is seeking a detail-oriented Buyer to join their Purchasing team. This role manages the full lifecycle of procurement orders, from customer order visibility through purchase order release, supplier acknowledgment, delivery tracking, and final receipt. The Buyer will be the primary operational point of contact for vendors regarding all order-related questions, issues, and updates, ensuring flawless execution, clear accountability, and proactive communication to maintain supply continuity and service level excellence. This role offers a hybrid work arrangement with an expectation of 2 days per week in office.

Requirements

Bachelor’s Degree in Business Administration, Supply Chain Management, or related experience; equivalent work experience considered in lieu of degree
3+ years of experience in a buyer, purchasing, and/or supply chain role
Working knowledge of ERP system required
Proficiency in MS Office applications (Excel proficiency is a MUST)
Excellent communication and negotiation skills
Ability to manage multiple priorities in a dynamic environment
Excellent communication and relationship building skills

Nice To Haves

Previous experience with ticketing systems preferred

Responsibilities

Own assigned vendor order flows from customer order through PO release, supplier acknowledgment, receipt, and final closure, ensuring alignment with lead times, MOQ requirements, and fulfillment timelines.
Proactively manage order execution to minimize operational inefficiencies, avoid margin erosion, and resolve supplier acknowledgment discrepancies, shipping delays, and fulfillment constraints.
Serve as the primary point of contact for vendors regarding order status, delivery schedules, escalations, and supply disruptions while maintaining accountability for issue resolution and stakeholder communication.
Partner with Vendor Relations and Purchasing leadership to escalate chronic supplier performance issues and drive resolution of systemic challenges impacting service levels or delivery performance.
Identify recurring operational exceptions, perform root cause analysis, and support continuous improvement initiatives that enhance order lifecycle efficiency, supplier performance, and cross-functional alignment.
Collaborate closely with Customer Service, Operations, and internal stakeholders to align on demand drivers, inbound schedules, fulfillment timing, and customer priorities while proactively communicating delays or order status changes.
Drive solution-oriented collaboration across teams to resolve supply chain challenges efficiently and support a consistent customer fulfillment experience.
Support supplier performance management initiatives by monitoring on-time acknowledgments, delivery performance, fill rates, and adherence to original committed delivery dates.
Contribute to continuous improvement efforts focused on reducing expedites, improving service levels, and strengthening supplier accountability and operational execution.
Utilize ERP systems, vendor portals, and reporting tools to manage daily order activity, exceptions, and supplier communications.
Maintain accurate order documentation and system data to ensure visibility, traceability, reporting accuracy, and compliance.
Contribute to KPI reporting and performance dashboards that support operational visibility and continuous improvement efforts.

Benefits

Competitive annual salary
Multiple medical plan options (CDHP and PPO)
Company-paid life and disability insurance
401(k) with company match
Options for supplemental critical illness, accident, and hospital indemnity plans
PTO plan with paid holidays
Paid parental leave
Paid compassionate care leave
Employee Assistance Program (EAP)
Wellness incentives
Telehealth access
Dental and vision plans
FSAs/HSAs with company contributions
Pet insurance
Legal services
ID theft protection