Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. This role coordinates daily operations of the purchasing functions, develops a thorough knowledge of the Premier system, and administers, implements, and monitors policies and procedures related to areas of responsibility. The position ensures that customer orders are placed and received on schedule and at the correct cost, and assists in the timely resolution of purchase order discrepancies. It serves as a liaison between Purchasing and all operational areas of the healthcare facility to ensure client satisfaction, reviews financial and product data to ensure maximum revenue generation and reduction of product cost, and provides project support, communication, and status updates to various stakeholders. The role also manages purchase order and product follow-up, including pricing verification, order tracking, back order resolution, and SBAR-related communications, and complies with all safety policies and procedures, regulatory requirements, and participates in department safety activities. Additional duties may be assigned to ensure the smooth functioning of the office and the satisfaction of clients.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees