Buyer & Customer Account Specialist

Capsum Inc•Austin, TX

134d

About The Position

This role combines the responsibilities of a Buyer and a Customer Account Specialist. As a Buyer, you will be responsible for using MRP to order and manage inventory to ensure desired inventory turns and minimize SLOB inventory. You will also assist the Supply Chain & Customer Service Manager with problem-solving related to receiving, customer account management, production, accounting, and system testing. As a Customer Account Specialist, you will coordinate and track all customer-related projects, including the creation and review of customer accounts, management of initiatives once production PO is received, tracking production and shipment of finished goods, ensuring shipped orders are invoiced, and daily account management. You will also assist with problem-solving from shipping, purchasing, production, and accounting, and conduct quality assurance surveys to determine customer satisfaction for improvements. Each employee is expected to practice an individual commitment to sustainability and environmental responsibility.

Requirements

Bachelor’s Degree required or 5+ years equivalent experience in purchasing / customer service roles
ERP and prior contract manufacturing environment experience a plus.
Ability to deal with strong business owners with positive attitude.
Ability to see big picture when using purchasing concepts and practices
Experience in negotiation and contract experience helpful
Strong written and verbal communication skills as well as strong interpersonal skills including a high degree of professionalism and confidentiality.
Willingness to be a team player as well as work independently.
Ability to demonstrate initiative, prioritization, time management, follow through, and maintain a strong eye for detail as well as having a strong sense of urgency.
Effectively work on with large scale and cross-functional projects.
Proficient in Microsoft office including Excel, Word, Power Point, and Outlook.

Nice To Haves

ERP and prior contract manufacturing environment experience a plus.
Experience in negotiation and contract experience helpful

Responsibilities

Review and understand material requirements for assigned responsibilities using MRP system or manual buy plans.
Place PO’s based on MRP, existing inventory, and future demand, and manage follow-through with vendors for on-time deliveries.
Manage logistics for all inbound materials and work with receiving to schedule deliveries to support production requirements.
Communicate to management on any incoming material receipts issues or warehouse capacity issues.
Negotiate and manage costs with vendors to meet Capsum costing requirements and ensure costing accuracy in the system.
Manage and measure vendor performance in key areas and provide areas and ideas for improvement.
Run and publish weekly Open/Past Due PO reports as well as monthly Vendor OTIF reports.
Responsible for all item setup in ERP for chemicals and packaging, including company and customer-owned inventory.
Manage all updates of information to ensure the MRP system contains the most current information possible in material masters.
Manage inventory levels and assure acceptable turns of inventory for materials management.
Consistently track, manage, and report slow moving, obsolete, and expired materials internally and to the customer.
Coordinate disposition & payment of expired or slow-moving inventory appropriately through CAS and accounting.
Work with quality regarding quality defects, damaged, and other unacceptable goods.
Liaison with vendors and quality to manage process RTV or disposition to completion.
Communication internally of any constraints/delays from rejected materials that will impact production.
Works directly with manager on any invoicing issues that emerge.
Make corrections where appropriate with suppliers to ensure invoicing is correct.
Provides ancillary support as necessary for all customer initiatives; and maintaining visibility to actions, follow ups, changes, and expectations.
Support the Supply Chain and Customer Service Manager.
Setup of new customers in system and setup of new BOM’s for customer products as needed.
Responsible for creating and maintaining all Purchase Orders for Customer owned inventory.
Serves as relationship owner for designated customers to manage expectations, challenges, and issues with understanding and urgency.
Escalates customer issues as appropriate within the organization.
Negotiates business details with customers when necessary; and communicates those expectations and negotiations within the company.
Liaison between the customer and production team regarding problematic orders and communicates reconciliation in an efficient and specific manner.
Balance customer needs with plant needs and provides appropriate resolution.
Validate customer orders are in correct MOQ, batch sizes, lead times, and correct pricing.
Communication to customer of any required revisions.
Participate in meetings with planning and production to communicate changes, priorities, and issues to ensure meeting customer demands.
Manages the communication of aged inventory with the customer, including appropriate billing of monthly aged pallet fees to the customer.
Work with purchasing on analysis and reconciliation of aged inventory.
Coordinates and compiles all miscellaneous and one-off billings for customers; providing appropriate supporting documentation and quotes on a timely basis.
Provides internal financial documentation to accounting department regarding billable units.
Supports internal departments by providing information and follow ups on customer issues.
Work closely with purchasing on any material supply concerns.
Responsible for running monthly, weekly, and daily reports to track on-time production and shipping, review customer capacities, as well as data for monthly KPI’s.
Responsible for running weekly and monthly reports for Customers such as Open Order Reports, Open PO Report, Monthly Inventory, Consumption Reports, etc.
Work with scheduling and production to ensure customer and site capacity to meet customer demands in efficient manner.
Follows up with quality and shipping teams to ensure on time shipments to meet customer needs.