Buyer Care Specialist I
About The Position
Buyer Care Specialist embody our "team player" values, by providing an outstanding experience for our internal and external customers through various communication channels helping IAA focus on business and branch growth. The Buyer Care Specialist interacts directly with potential, new and existing Buyers. They work to provide a quality experience in every step of the Buyer’s journey, resulting in increased Buyer satisfaction and account retention for the company. The Buyer Care Specialist will serve Buyer inquiries, buyer registration, transaction processing, account access and updates, and resolution of Buyer issues/concerns in a contact center environment. This role will follow up on Buyer cases utilizing our Buyer relationship management system to ensure Buyer inquiries and requests are handled completely and in a timely manner.
Requirements
- Flexible availability to work an assigned 5 day work schedule within our hours of operation: Monday- Friday (6am-7:30pm CST) and Saturdays (8am-5pm CST).
Responsibilities
- Serve Buyer inquiries
- Buyer registration
- Transaction processing
- Account access and updates
- Resolution of Buyer issues/concerns in a contact center environment
- Follow up on Buyer cases utilizing our Buyer relationship management system to ensure Buyer inquiries and requests are handled completely and in a timely manner.
Benefits
- medical
- dental
- vision
- basic life insurances
- 401k plan
- 100% match for the first 4% contributed to 401k
- 15 days of PTO each year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
