Buy Center Specialist

Buckeye Honda•Lancaster, OH

1d•Onsite

About The Position

The Buy Center Specialist is responsible for managing customer interactions related to vehicle acquisition, ensuring a seamless and professional experience for customers looking to sell or trade in their vehicles. This role supports dealership inventory objectives by generating opportunities through inbound and outbound communication, coordinating appointments, and guiding customers through the appraisal and acquisition process. The Buy Center Specialist plays a key role in supporting inventory growth by delivering consistent follow-up, maintaining strong customer relationships, and ensuring a high standard of service across all interactions.

Requirements

Strong communication skills across phone, text, and online platforms
Customer-focused mindset with the ability to build trust and rapport
Highly organized with the ability to manage multiple conversations and appointments
Self-motivated with strong attention to detail
Ability to work in a fast-paced, team-oriented environment
Previous customer service, sales, or call center experience preferred
Experience working with CRM or scheduling tools is preferred

Nice To Haves

Automotive industry experience is a plus but not required

Responsibilities

Coordinate with customers interested in selling or trading in their vehicles
Respond promptly to inbound inquiries via phone, text, and online channels
Schedule and confirm appointments using dealership tools and systems (including Xtime)
Maintain consistent follow-up to ensure appointment show rates and customer satisfaction
Guide customers through the vehicle appraisal and selling process
Gather accurate vehicle and customer information to support valuation
Coordinate with sales and inventory teams to align acquisition opportunities
Support dealership efforts to maintain targeted inventory levels
Maintain responsiveness and communication standards to meet dealership expectations
Track activity levels including calls, appointments set, and customer follow-up
Follow established processes to ensure consistency in customer experience
Identify opportunities to improve efficiency and customer engagement
Responsible for maintaining a productive and professional work environment for office personnel including title clerks, accounts payable and receivable clerks, and human resources manager.