Butler

Bright Placements•Paterson, NJ

5d•Onsite

About The Position

The Butler will be dedicated to a group of guests for their entire stay from the time the guests wake up and go to bed, all requests from guests will be attended to by their dedicated butler. This role involves acknowledging, welcoming, and greeting guests with discretion, escorting them to their accommodation, and providing a full orientation of their room. The Butler will offer detailed explanations of services and facilities, provide personalized services with a sense of urgency and dedication, and cater to specific guest preferences such as drink orders before game drives. Unique dining experiences and guest celebrations will be coordinated with the lodge manager. The role requires maintaining a polite and gracious manner, anticipating and responding to guest requests by liaising with relevant departments, and ensuring all requests are fully satisfied. The Butler should be able to engage in spontaneous conversation with guests, serve in a calm and courteous manner, and check for guest satisfaction with all services. Communication of guest allergies, preferences, and dislikes to concerned departments is crucial. The role also involves noticing and communicating opportunities for quality improvement, maintaining records of guest preferences while respecting privacy, and contributing to continuous improvements. A detailed pre-arrival inspection of rooms, amenities, and facilities is required. Finally, the Butler will acknowledge and bid farewell to departing guests.

Requirements

Grade 12
2 Years of 5-star experience in a similar role with a food & beverage and/or housekeeping background
Ability to effectively communicate with others in English
Committed to providing exceptional levels of service to others
Teamwork, Cross departmental Collaboration
Ability to correctly communicate detailed information and instruction to others
Proficient in POS

Responsibilities

Acknowledges, welcomes, and greets guests using the appropriate levels of discretion, using the correct forms of address
Escorts guests to their accommodation
Provides full orientation of guest’s room
Offers to explain detailed services and facilities to guests
Provides personalised services, demonstrating a sense of urgency, priority and dedication
Requests drink preferences from guests before game drive and advises the rangers on the guests requests
Offers unique dining experiences in the lodge grounds and co-ordinates the celebrations of guests during their stay with the lodge manager
Displays a polite and gracious manner
Anticipates and responds to guest requests and liaises with respective departments to expedite the delivery of the requested products and service
Follows up on all guest requests until these are fully satisfied
Able to spontaneously engage in formal and natural conversation with guests on current affairs
Serves guests in a calm, discreet and courteous manner
Offers prompt service without appearing rushed, flustered or hurried
Checks with guests to ensure satisfaction with food, beverage and other services that were offered
Communicates any allergies, preferences, likes and dislikes to the concerned dept(s) and person(s)
Notices and communicates opportunities to further improve quality standards
Maintains and updates records of guest’s preferences, likes and dislikes as appropriate without compromising their privacy
Contributes to the implementation of ongoing and continuous improvements
Completes a detailed pre-arrival inspection of all rooms, amenities and facilities that are available to guest during their stay
Acknowledges and bids farewell to departing guests using the appropriate levels of discretion