Butler

Glenmere Mansion•Chester, NY

2d•Onsite

About The Position

Deep in the rolling farmlands of the lower Hudson Valley, in Chester, New York, sits a magnificent 200-acre estate crowned with a spectacular hilltop mansion known as Glenmere. The Gilded Age retreat of the Goelet family, Glenmere was one of America’s finest country homes, once host to royalty, aristocracy, and leading artists opened in January of 2010 as a premier luxury hotel. Glenmere Mansion has 18 guest accommodations, 2 superb restaurants- The Supper Room and the Frogs End Tavern, The Spa at Glenmere, and exceptional recreational facilities. We are seeking a professional and detail-oriented Butler to join our team in Chester, United States. As a Butler, you will be the cornerstone of our household operations, delivering exceptional service with grace, discretion, and efficiency. This is a full-time position that offers the opportunity to work in a refined environment where your expertise in luxury service standards and guest service will be highly valued. You will be responsible for maintaining the highest standards of professionalism while ensuring that every guest receives personalized, attentive care.

Requirements

Exceptional customer service and interpersonal skills with a genuine passion for hospitality
Outstanding verbal communication abilities
Advanced organizational and time management skills
Strong attention to detail and commitment to excellence
Ability to work independently and as part of a collaborative team
Proficiency in managing multiple tasks simultaneously while maintaining composure
Knowledge of formal service etiquette and dining protocols
Discretion, integrity, and professional demeanor in all situations
Physical stamina to perform standing and walking duties throughout extended shifts
Minimum 1-3 years of experience in hospitality or customer service
Proven experience in guest-facing roles within high-end establishments
Track record of delivering exceptional service in demanding environments

Nice To Haves

High school diploma or equivalent (preferred)

Responsibilities

Welcome guests with warmth and professionalism, creating a positive first impression
Execute household operations and coordinate with other staff members to ensure seamless daily functioning
Oversee guest accommodations, luggage handling, and parking arrangements with meticulous attention to detail
Provide expert guidance to guests regarding mansion amenities, local attractions, and available services
Maintain impeccable standards in all public areas, including cleaning, and organizing mansion spaces
Execute mansion activities and programs while maintaining guest privacy and comfort
Demonstrate exceptional organizational skills by managing multiple priorities and responding promptly to requests
Assist other departments as needed, demonstrating flexibility and collaborative spirit
Ensure all household equipment, furnishings, and systems are properly maintained and functioning
Conduct regular inspections of public and private areas to uphold luxury service standards
Anticipate needs and provide proactive solutions to enhance the household experience