Butler Manager - Mandalay Bay
About The Position
Step into a leadership role where luxury service, operational excellence, and team engagement come together. As the Villa Operations Manager, you will oversee daily villa operations, lead and develop a high-performing team, and ensure every guest experience reflects our SHOW Service Basics. This role is ideal for a hospitality professional who is passionate about delivering exceptional service, fostering a culture of excellence, and driving operational and financial success in a world-class luxury environment. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!
Requirements
- Must be 21 years of age or older
- High School Diploma or GED
- Two (2) years of prior relevant supervisory experience at a major hotel/resort
- Three (3) years of prior relevant experience in guest services, hotels operations and/or food and beverage at major hotel
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Must be able to work various shifts, including weekends and all holidays
Responsibilities
- Oversees daily Villa, Villa Prive, Baccarat, and in-villa Food & Beverage operations, including meal services, wine and liquor selection, and inventory control
- Assists with the planning and execution of private functions within the Villas, Presidential Suites, and Chairman Suites, including menu selection, pricing, and event staffing
- Develops collaborative relationships with support departments including Casino Marketing, Luxury Experience, Convention Sales & Services, Facilities, Security, Housekeeping, Front Services, Sky Pool, Front Office, Food & Beverage, and Executive Offices to ensure seamless operations and guest experiences
- Partners with the Culinary team on the development and implementation of offerings, menu presentations, and menu education for the Butler team
- Works closely with the Director to develop, execute, and measure strategic plans and annual operating goals, including revenue growth opportunities, cost containment initiatives, and budget variance justifications
- Educates departmental leadership on departmental goals and ensures team commitment and support to drive departmental success
- Responsible for hiring, training, coaching, succession planning, discipline, terminations, and other employee status changes while supporting the Company's diversity commitment
Benefits
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Free meals in our Mandalay Bay employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
