Busser -Gilley's

Gilley's•Park City, KS

75d•Onsite

About The Position

It is the primary responsibility of the Bus person to maintain assigned section and tables in a clean sanitary condition while working in conjunction with Food Servers to ensure outstanding guest service is constantly achieved.

Requirements

Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.
Mandatory testing on restaurant menu knowledge
This position requires all employees to wear black slip resistant shoes as part of their uniform.
Display professionalism; excellent verbal and written communication skills
Professional appearance as outlined in the Gilley’s Team Member Handbook
Must be able to work both independently and as a member of a team
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Must be able to respond to visual and audible cues
Must be able to read, write, speak and understand English
Must be able to bend, reach, kneel and grip items
Must be able to lift items weighing up to 50 pounds
Must be able to walk and stand for long periods of time (8-12 hours)
Have a sense of urgency and keep up with fast paced business practices
Operate in mentally and physically stressful situations
Able to operate the following equipment: cash register, beverage guns, cutting boards, ice machines, knives, coffee machines, frozen drink machines, ice tea machines, and other necessary equipment
Able to complete required paperwork for cash transactions
Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Nice To Haves

One year of direct customer contact experience, preferred

Responsibilities

Supplies the dining room and individual guest tables with clean plates, silverware, glassware, utensils, condiments, and paper supplies as needed
Removes dirty dishes, soiled linens, glassware and silverware from table and counter tops, cleans table and counter tops according to procedure, then carries soiled items back to the dishwashing area
Clean and sanitize chairs & booth cushions
Refills water glasses and coffee upon request of guests
Replenishes butter, condiments, coffee, tea and refrigerated items used in the dining room
Resets the tables and performs other related duties as requested by Food Server
Maintains clean and stocked workstation
Ensure all lost and found articles are immediately turned into Management
Ensure dining room floors are clean and free of spills and debris
Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left on the floor by guests
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
Crosstrain in other areas of F&B as needed
Other duties as assigned