Busser

Hard Rock Hotel & Casino Ottawa•Nashville, TN

21d•Onsite

About The Position

Hard Rock International (HRI) is a globally recognized company with a significant presence in over 70 countries, operating Rock Shops®, Live Performance Venues, and Cafes. HRI also has a digital arm, Hard Rock Digital, focusing on online and retail sportsbooks and internet gaming. The company boasts the world's largest collection of music memorabilia and has received numerous accolades for guest satisfaction, operational excellence, and as an employer. In the context of a Hard Rock Cafe, bussers play a crucial role in maintaining the restaurant's upkeep, enabling other departments to focus on guest service. This role is essential due to business volume and may involve cross-training with servers, functioning as a 'Server Assistant' during peak times.

Requirements

High School diploma or GED equivalent.
Remaining calm in a hectic, fast-paced atmosphere.
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests and co-workers.
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Ability to travel via auto or airplane for long periods of time.
Maintaining a well-groomed appearance (“having a plan”).
Following all uniform guidelines.
Practicing all general safety & sanitation standards.
Recycling products, where possible.
Maintaining HRC’s 5 core Values and Mission Statement.

Responsibilities

Clearing dirty tables.
Resetting tables.
Sweeping the floor.
Emptying trash cans.
Stocking ice/products.
Maintaining a clean and organized back dock area.
Pre-bussing tables.
Having a sense of urgency.
Assisting and communicating with hosts, servers and other bussers.
In some Cafes: removing ketchups; refilling guests’ drinks and setting up bar pre- mixes.