Busser

NFM & J LP•Chicago, IL

2d•$0 - $14•Onsite

About The Position

The Busser is responsible for clearing and resetting tables as well as assisting food servers in providing exceptional service to guests. S/he assists with clearing tables, refilling water, serving bread, and restocking clean plates, silverware, and glassware. The Busser will assist to maintain the Resort Standards. The Busser shall strive to provide exceptional service to both internal and external guests at all times.

Requirements

Must be a United States citizen or possess a valid work permit
Must be able to read, write and speak English
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must be able to work under pressure
Must be able to work in a fast paced environment
Must have excellent listening skills
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests.

Nice To Haves

Prior food and beverage experience preferred
At least six months customer service experience preferred

Responsibilities

Clears and resets tables according to specifications of restaurant standards
Adheres to steps of service using the service standards manual
Ensures tables are pre-bussed throughout shift
Removes plates and silverware from table as guests are finished
Ensures silverware is polished and china and glassware is not chipped
Works diligently to avoid breakage and loss
Keeps refillable beverages always full
Notifies server when brining coffee, tea or other beverages to tables to ensure proper charges
Completes all opening, on-going and closing side work and manager on duty as signed off on work
Stocks/restocks appropriate linens
Stocks/restocks work stations with appropriate glasses, plates and saucers
Informs server of any potential guest issues
Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Hyatt Centric including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Familiarizes him/herself with all menus
Attends mandatory monthly department meetings and appropriate resort and division meetings
Answers questions and/or makes recommendations on menu items
Performs food preparation duties such as bread & butter set-ups, condiment preparation, filling water & ice tea pitchers and any other prep as needed
Verifies the table positions are correct; and the floor around the tables is clean and free of debris
Assists servers with monitoring tables for customer satisfaction, quality and additional service
Addresses any guest issue promptly and with concern
Provides assistance to resort staff as needed
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment
Maintains a professional appearance. Follows all Hyatt Centric dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times
Associate is held accountable for all duties of this job and other duties as assigned.