Busser - Food Hall

Hard Rock Hotel & Casino Ottawa • Northern Meadows, IN

6d • Onsite

About The Position

The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives. Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Greets each guest and provides outstanding customer service. Supplies all food items needed to maintain an efficient operation. Responsible for the preparation and upkeep of food lines and self-service stations. Transports all food items from the kitchen to respective areas. Informs chefs of all prepared food items that are needed. Assists in the kitchen with preparation of products and dish washing and makes certain there is an ample supply of dishes and utensils at all times. Monitors temperatures of all food items in holding units. Maintains the appearance of food during the duration of the day or event by handling all food according to sanitation codes, rotating food as needed, handling all by the rims, lining up food items according to courses and presentation and having all food appear fresh. Maintains all beverage areas with all necessary beverages. Completes all set-up duties on time. Responsible for the overall cleanliness and appearance of assigned area and kitchen as required. Assists in the main kitchen with the preparation of various dishes as required. Knowledge of what food items are being served daily. Rotates and maintains inventory of all food. Uses proper transfer slips for all items coming and going to the Kitchen. Loads all dinner plates, dessert plates, and bowls in proper areas. Puts away and rotates all food storeroom orders. Puts away all dry goods at the beginning of the day. Must have the ability to interact positively with guests to enhance guest relations. Buses tables at the end of guest meals. Maintains 15-20 tables. Transports dish cart to and from service station/steward’s station. Maintains cleanliness in server stations as well as dining room. Responsible for abiding to all cash handling policies and procedures. Removes all dirty dishes and glassware from guest’s tables during and after each course. Refills all drinks when needed. Completes all opening and closing duties. Checks and cleans equipment regularly and ensures preventative maintenance programs are adhered to and communicates any repairs needing to be done. Works considerately with team members from all departments. Advises supervisor when supplies are needed. Informs supervisor of guest needs which may require special accommodations. Checks with supervisor on duty before ending shift. Performs other departmental related duties and assignments as directed by management.

Requirements

• Ability to read and write English required.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Good communication skills.
• Excellent interpersonal skills, including a positive, friendly, and outgoing attitude.
• Common courtesy towards others.
• Ability to deal successfully with stressful situations.
• Ability to stand 50% of shift, walk 45% of shift, and sit 5% of shift.
• Ability to withstand noisy and smoke-filled environments.
• Ability to stand, walk, use hands to finger, handle or feel objects, tools, or controls, and reach with arms and hands.
• Must regularly lift and move up to 50 pounds.

Nice To Haves

• High School diploma or G.E.D. equivalency preferred.
• One-year guest service experience in a family or formal dining environment preferred.
• Casino Food & Beverage experience preferred.

Responsibilities

• Cleaning and maintenance of all food and beverage wares, kitchens, and service areas.
• Ensuring organization, sanitation, and cost of operations are consistent with Food & Beverage goals.
• Creating an atmosphere that induces guests to choose Hard Rock Casino Northern Indiana for gaming entertainment.
• Actively building and retaining guest relations and mentoring team members for superior guest service.
• Greeting guests and providing outstanding customer service.
• Supplying all necessary food items for efficient operation.
• Preparing and maintaining food lines and self-service stations.
• Transporting food items from the kitchen to respective areas.
• Informing chefs of prepared food items needed.
• Assisting in the kitchen with product preparation and dishwashing.
• Ensuring an ample supply of dishes and utensils.
• Monitoring temperatures of food items in holding units.
• Maintaining the appearance of food according to sanitation codes, rotating food, and ensuring presentation.
• Maintaining all beverage areas with necessary beverages.
• Completing all set-up duties on time.
• Maintaining cleanliness and appearance of assigned areas and kitchen.
• Assisting in the main kitchen with dish preparation.
• Knowing daily food items being served.
• Rotating and maintaining food inventory.
• Using proper transfer slips for kitchen items.
• Loading plates, bowls, and other wares in proper areas.
• Putting away and rotating food storeroom orders.
• Putting away dry goods at the beginning of the day.
• Interacting positively with guests.
• Busing tables at the end of guest meals.
• Maintaining 15-20 tables.
• Transporting dish carts.
• Maintaining cleanliness in server stations and dining room.
• Abiding by all cash handling policies and procedures.
• Removing dirty dishes and glassware from guest tables.
• Refilling drinks when needed.
• Completing opening and closing duties.
• Checking and cleaning equipment regularly, ensuring preventative maintenance, and communicating repair needs.
• Working considerately with team members from all departments.
• Advising supervisor when supplies are needed.
• Informing supervisor of guest needs requiring special accommodations.
• Checking with supervisor on duty before ending shift.
• Performing other departmental duties as directed by management.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED