Busperson

Sun Hill Properties Inc.• Los Angeles, CA, US, CA

7d•$23 - $26

About The Position

The Busperson supports the front-of-house team in the hotel’s full-service restaurant, keeping the dining room clean, stocked, and guest-ready from opening through close. Working with servers, hosts, the culinary team, and stewarding, the Busperson clears and resets tables, assists guests between courses, and helps provide a polished dining experience for hotel guests and local diners in accordance with the hotel’s service standards. The role also supports other hotel food and beverage outlets, including banquets, private dining, and in-room dining, as business needs require. It is classified as non-exempt and is subject to overtime in accordance with federal and state regulations. The position is at will and the job description does not create an employment contract.

Requirements

High school diploma or equivalent preferred.
Strong guest service orientation and a warm, professional, welcoming demeanor.
Effective verbal communication and interpersonal skills to interact courteously with guests and team members.
Ability to anticipate guest needs and respond promptly to service requests while maintaining attention to detail.
Strong teamwork and collaboration skills, including coordinating effectively with servers, hosts, and other food and beverage team members.
Ability to follow service procedures, hotel brand standards, food safety guidelines, and sanitation practices.
Understanding of food allergies and dietary restrictions, with the ability to communicate guest requests and concerns accurately.
Strong organizational skills and ability to maintain clean, orderly, well-stocked service areas.
Ability to prioritize tasks, manage time effectively, and maintain a sense of urgency in a fast-paced environment.
Dependable, adaptable, and proactive, with the ability to respond to changing operational needs and support multiple food and beverage outlets as required.
Availability to work days, evenings, weekends, and holidays.
Ability to bend, crouch, kneel, twist, climb, lift, push, and pull objects weighing up to 250 pounds, often for extended periods; maneuver around the property; and sit for prolonged periods.
Ability to operate a computer, telephone, copier, and other office equipment requiring manual dexterity.
Ability to perform essential job functions in a fast-paced environment with multiple tasks and time constraints, and potentially prolonged exposure to high ambient noise.
Maintain a neat, clean, and well-groomed appearance; uniform guidelines and required clothing will be explained during orientation.

Nice To Haves

Previous experience in a restaurant, hotel, or food and beverage service environment preferred.
Experience in a luxury hotel or upscale dining establishment is a plus.

Responsibilities

Welcome guests warmly and professionally, providing initial table assistance in accordance with service procedures and hotel brand standards.
Anticipate guest needs and support attentive, timely service throughout the dining experience.
Assist servers with prompt and accurate food and beverage delivery, communicating guest requests, allergies, dietary restrictions, feedback, and concerns to the appropriate team member.
Provide general information about restaurant offerings, operating hours, and hotel amenities, referring guests to the appropriate team member when necessary.
Recognize loyalty program members, VIPs, and returning guests according to hotel service standards.
Promptly escalate guest concerns to the appropriate server or manager to support service recovery.
Clear tables between courses using proper service techniques while minimizing guest disruption.
Prepare and refresh table settings as needed to maintain table presentation.
Clean, sanitize, and reset tables promptly after guest departure to maintain dining room readiness and efficient table turnover.
Coordinate with servers, hosts, and other team members regarding table status and seating readiness.
Set up and break down the dining room for daily meal periods, special events, and private dining functions according to established standards.
Keep service stations, the restaurant entrance, host stand, service corridors, and other front-of-house areas clean, organized, and presentable.
Keep service stations stocked with the equipment and supplies needed for each meal period.
Assist with monitoring, receiving, storing, and rotating restaurant supplies to maintain availability and proper inventory control.
Collect and transport soiled service ware and linens to designated areas, handling items to minimize breakage, loss, and cross-contamination.
Minimize waste and unnecessary supply use while maintaining service and presentation standards.
Provide operational support to other hotel food and beverage outlets, including banquets, private dining, and in-room dining, as business needs require.
Follow food safety, allergen-handling, sanitation, and hygiene procedures.
Maintain a safe working environment and promptly report spills, hazards, equipment malfunctions, maintenance issues, and other safety or sanitation concerns to management.
Maintain a professional appearance, positive attitude, and sense of urgency in a fast-paced environment.
Perform other duties as assigned by management.