Business & Workforce Development Analyst

Hillsborough Clerk of Court & Comptroller • Tampa, FL

1d • $53,352 - $90,709 • Onsite

About The Position

The Business & Workforce Development Analyst supports organizational performance by connecting business process analysis, workforce data, and employee training into a single function. This role identifies gaps in how work gets done, analyzes the people-side data behind those gaps, and designs and delivers the training needed to close them. The position is a hybrid of various disciplines: business analysis (process mapping, requirements gathering, systems support), analytics, and workforce design room.

Requirements

• Knowledge of business process analysis methods, including process mapping, requirements gathering, and workflow documentation.
• Knowledge of workforce metrics and analytical methods, including headcount, turnover, time-to-fill, absenteeism, and compensation benchmarking.
• Knowledge of the principles and practices of analytics as related to workforce development.
• Ability to break ambiguous problems into measurable components and to distinguish correlation from causation when interpreting data.
• Ability to collect, organize, validate, analyze, and maintain workforce data and to prepare recurring and ad hoc reports.
• Ability to evaluate the effectiveness of business processes and to recommend improvements.
• Ability to communicate effectively both orally and in writing.
• Ability to explain data findings, process changes, and policy provisions clearly to non-technical audiences.
• Ability to establish and maintain effective working relationships with employees, leadership, vendors, and external partners.
• Ability to handle compensation, performance, and personnel information with discretion and to maintain confidentiality in accordance with applicable law and agency policy.
• Ability to manage multiple concurrent workstreams, projects, and deadlines with limited supervision.
• Ability to move between analytical and interpersonal work and to adjust to changing organizational priorities.
• Ability to use HRIS, AI, Excell and other reporting and data visualization software.
• Ability to exercise initiative and sound judgment in identifying issues and creating solutions through improved methods and processes.
• Bachelor's degree in Business Administration, Organizational Development, Industrial/Organizational Psychology, or a related field.
• Three (3) years of professional experience in business analysis, analytics, or a combination thereof.
• Advanced proficiency in Microsoft Excel, including pivot tables, lookup functions, and chart building.
• Demonstrated experience preparing written reports and presenting findings to management.
• Experience facilitating training or presentations to groups.
• An equivalent combination of education and directly related experience may be substituted for the degree requirement.

Nice To Haves

• Working knowledge of data visualization tools such as Power BI or Tableau.
• Familiarity with instructional design frameworks (ADDIE, SAM) and evaluation models (Kirkpatrick).

Responsibilities

• Document current-state business processes and recommend improvements to workflow, efficiency, and internal controls.
• Gather and document requirements from stakeholders for system enhancements, new tools, or process changes.
• Build and maintain dashboards and recurring reports for department leadership.
• Collect, validate, and analyze workforce data.
• Prepare recurring and ad hoc reports for leadership, and translate findings into clear, actionable recommendations.
• Support compliance with reporting requirements.
• Conduct job analysis and assist with position descriptions, classification reviews, and compensation benchmarking.
• Assist with workforce planning, including staffing projections, effort estimates, and labor cost modeling for departmental or project budgets.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager