Business Value Creation Manager, Office of the CEO

Pallet•San Francisco, CA

7d•Onsite

About The Position

This role sits in the Office of the CEO and owns the business value case for strategic enterprise accounts: what the deployment is worth, whether it delivered, and what happens next commercially. You'll build the models, run the customer conversations, and stay on the account through the change program. You'll work day-to-day with Sushanth, our office of the CEO team, sales, and agent product management. The recommendation is where the work starts, not where it ends. Here you build the value case, sit with the operators while it deploys, and beyond. A seat in the Office of the CEO. You work directly with Sushanth, our founder and CEO. No bureaucratic layers in between. The interesting problems here are unglamorous. Freight brokers, 3PLs, carriers, messy TMS and ERP data, operators who've sat through three failed automation pilots. AI applied to an industry with real operational depth, which is the only kind that survives a diligence question. This is intense. SF office five days a week, 60+ hour weeks, customer calls on short notice. If you're leaving consulting for better hours, this isn't it. If you're leaving because you want to own the outcome, this is. The scope compounds. You're early enough that what you build becomes the standard, rather than a slide in someone else's deck.

Requirements

2+ years in management consulting, PE operations, or a value creation / transformation team
Advanced Excel modeling: scenario logic, assumption layering, open- and closed-book
Business case construction in segments new to you
Direct ownership of an account through a change program, not advisory-only work
Executive communication: you can hold a room and defend a number under pressure

Nice To Haves

logistics or supply chain exposure
startup operating experience
hands-on AI use

Responsibilities

Own the value case for strategic accounts. Pick the drivers, size the prize, and defend the assumptions in front of a customer SVP who has heard a lot of promises about AI
Build models that survive the room. Scenario logic, layered assumptions, open and closed-book: they hold up when a CFO changes a driver mid-conversation
Grow the accounts we've already won. Find the next tranche of value and prove it. That's how a six-month engagement becomes a multi-year partnership
Be who we send when an account is in trouble. Diagnose what actually broke, run a real transformation instead of a fire drill, and give the customer evidence rather than goodwill
Carry accounts from first business case to realized ROI. Through the change program, the commercial conversations, and the close-out on what the deployment was worth
Own the work that has no owner yet. Contracting, partnerships, deal desk, sales ops. What you build becomes how Pallet does it