Business Unit Director - Medical Devices

Jabil

6d•$159,600 - $287,300•Remote

About The Position

The Business Unit Director is responsible for leading and growing strategic customer accounts, with full ownership of the business unit’s performance and long-term relationship strategy. This role develops and executes programs, projects, and processes that align with customer objectives while driving internal cross-functional collaboration. Working closely with several well-known global medical device customers, this leader serves as the primary executive interface, building strong senior-level relationships and delivering solutions that support complex, regulated manufacturing needs. The Business Unit Director influences strategic direction and leads complex initiatives including contract negotiation, commercial strategy, and operational execution. Success in this role is defined by the ability to deliver profitable growth, achieve high customer satisfaction, and ensure operational excellence across a global, multi-site environment.

Requirements

Bachelor’s degree preferred (Engineering, Business, Finance, or related field)
12–15 years of experience in regulated manufacturing operations (medical device or similar industry like automotive, aerospace/defense, etc.)
Prior P&L ownership or financial accountability preferred
Minimum of 4 years of people leadership experience
Strong background in customer-facing roles within complex manufacturing environments
Demonstrated experience in contract negotiation and commercial strategy
Proven ability to drive revenue growth and manage strategic accounts
Strong financial acumen, including pricing, margin management, and business analytics
Experience working cross-functionally across operations, supply chain, and engineering teams
Excellent communication and executive presence with the ability to influence senior stakeholders
Global business experience and understanding of supply chain, logistics, and regulatory environments

Responsibilities

Own full global P&L responsibility for assigned customer account(s), including revenue growth, margin, and overall financial performance
Develop and execute the customer relationship strategy and long-term roadmap
Identify and drive organic growth opportunities within existing accounts
Lead pricing strategy, including materials and value-add components, to ensure competitiveness and profitability
Serve as the primary executive point of contact, building trusted relationships with senior customer stakeholders
Negotiate and manage contracts, including amendments and Service Level Agreements (SLAs)
Partner cross-functionally with operations, supply chain, engineering, and quality teams to ensure successful delivery and issue resolution
Own execution of SLAs, including performance management and escalation handling
Lead and support RFP processes, including solution development and customer presentations
Drive continuous improvement in customer satisfaction, operational performance, and key business metrics
Lead Quarterly Business Reviews (QBRs) and participate in strategic planning initiatives
Manage and develop a team of 4 Senior/Business Unit Managers, ensuring alignment to customer needs and business objectives
Build and foster a high-performing, customer-focused team environment
Demonstrate entrepreneurial leadership with a focus on growth, innovation, and accountability

Benefits

Competitive Base Salary
Annual Bonus
Long Term Incentives
Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
401K Match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life, AD&D, and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunities
4 weeks of paid parental leave
11 company-paid holidays (9 fixed holidays and 2 optional floating holidays), subject to change yearly