Business Travel Sales Manager - Radisson Blu MOA

Choice Hotels International•Bloomington, MN

2d•$61,000 - $73,000

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

Requirements

Minimum one - three years hotel sales experience
Local market knowledge preferred
High school diploma required, bachelor’s degree preferred
Experience managing to brand standards
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
General knowledge of contract laws
Proficient computer skills including Microsoft Office suite
Strong verbal and written communication skills
Strong negotiation skills
Ability to travel

Nice To Haves

Local market knowledge preferred
bachelor’s degree preferred

Responsibilities

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu’s overall mission, vision values and strategies
Develops and implements strategies for achieving individual sales goals
Achieves market share and revenue goals by working with the Director of Sales and Marketing and Director of Corporate Accounts & Partnerships, Managed Hotels on individual and team goals within assigned market segments
Develops data and recommends programs to meet clients' needs
Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
Solicits files on a timely basis to confirm business
Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Choice Hotels
Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
Ensure all materials used are in accordance with brand standards
Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
Communicates clients' requests to all departments in an effective and timely manner
Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team
Assists with the completion of monthly booking report(s)
Prepares reports as necessary to improve management decision making and critical evaluation of work activities
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality

Benefits

Employee discounts on thousands of hotels
Enjoy a complimentary meal in the associate cafeteria during your shift
Free Parking
Paid Sick Time (MN Earned Sick and Safe Time)
Day 1: Paid Vacation and Sick Time
8 Paid Holidays
Paid Bereavement
Paid Floating Holidays
Employee Assistance Program
1st of the month following 30 days of service: Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!