Business Travel Sales Manager

Highgate Hotels•Boston, MA

3d•Onsite

About The Position

The Business and Travel Industry Sales Manager manages accounts to achieve guest satisfaction and to solicit past and new business to ensure all Transient (business and leisure segments) revenue, room night and average daily rate goals are achieved or exceeded. Perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Requirements

At least 4 years of progressive Business or Leisure Travel hotel sales experience; or a 4 year college degree and at least 2 years of related experience; or a 2 year college degree and 4 or more years of related experience.
Experience in luxury hotel direct sales required
Delphi FDC and Opera property management systems experience preferred.
Must be proficient with Microsoft office applications.
Must have a valid driver’s license in the applicable state.
Long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Responsibilities

Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
Invite clients to the hotel for entertainment, lunches, tours and site inspections.
Monitor production of all top accounts and evaluate trends within your market.
Assist in implementing special client promotions, events and sales blitzes.
Assist in the preparation of required reports in a timely manner.
Maintain and participate in an active sales solicitation program.
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
Use property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
Meet and greet onsite contacts.
Develop networking opportunities through active participation in community and professional associations, activities and events.
Manage all accounts from all Business and Leisure Travel feeder markets in Delphi FDC.
Plan site inspections, client entertaining and sales trips as required.
Create and implement quarterly sales action plan.
Meet and exceed bi-annual sales goals.
Solicit potential clients for future business on an on-going basis.
Attend hotel and industry related functions, road shows and tradeshows.
Entertain potential and existing clientele to develop and maintain relationships.
Participation in annual marketing plan process.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Perform other duties as requested by management.