Executive Meeting Manager - Radisson Blu MOA

Choice Hotels International•Bloomington, MN

6d•$60,000 - $70,000

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. As an Executive Meeting Manager, you will be primarily responsible for ensuring that revenue goals are achieved or exceeded by proactively prospecting, closing and facilitating group business opportunities as well as event execution. As well as, participating in the implementation of strategies to increase hotel awareness and coordinating the execution of the business with other departments. Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

Requirements

Minimum one - three years full service hotel experience in the sales and/or catering department
Local market knowledge preferred
High school diploma required, bachelor’s degree preferred
Experience managing to brand standards
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Exposure or previous coordination of hotel sales contract laws
Proficient computer skills including Microsoft Office suite, Delphi and/or Opera
Strong verbal and written communication skills
Strong negotiation skills
Ability to travel
Ability to work a flexible schedule when needed due to business volume or group needs

Responsibilities

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
Develops and implements strategies for achieving individual sales goals
Achieves market share and revenue goals by working with the Assistant Director of Sales (Marketing) on individual and team goals within assigned market segments
Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)
Solicits files on a timely basis to confirm business
Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
Delivers and sells hotel’s features and benefits to meet clients' needs
Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
Ability to pivot in both markets and team role pending changing economic and team dynamics
Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners
Ensure all materials used are in accordance with brand standards
Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations
Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
Assists with the completion of monthly booking report(s)
Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activities
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Sales initiatives, managing RFPs, detailing BEOs, generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client requests.
Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings.
Servicing of booked events within market segment. Serving as point of contact and liaison between guests, sales, catering and all other impacted hotel operations departments post to ensure smooth execution of meetings and events.

Benefits

Employee discounts on thousands of hotels
Enjoy a complimentary meal in the associate cafeteria during your shift
Free Parking
Paid Sick Time (MN Earned Sick and Safe Time)
Day 1: Paid Vacation and Sick Time
8 Paid Holidays
Paid Bereavement
Paid Floating Holidays
Employee Assistance Program
1st of the month following 30 days of service: Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
401(k) Retirement Plan