Executive Meeting Manager @ Chaminade Resort & Spa

Pyramid Global Hospitality•Live Oak, CA

1d•$70,000 - $74,000•Onsite

About The Position

The Executive Meetings Manager (EMM) is responsible for managing and securing small-to-mid-size group business for the resort. This client-facing role bridges both sales and service, managing the full event lifecycle from initial inquiry through post-event follow-up. The EMM cultivates new relationships, maintains existing ones, and ensures every event exceeds client expectations while meeting revenue goals.

Requirements

Excellent communication skills with the ability to negotiate, convince, sell, and influence prospects and resort guests.
Advanced knowledge of the sales and hospitality principles and practices.
Results-oriented writing techniques and strategies for correspondence, i.e. letters, reports, proposals.
Appropriate and accurate grammar and punctuation in written communication.
Ability to maximize impact, maintains interest, and establishes a rapport with your audience when conveying information.
Ability to proactively prioritize needs and effectively manage time and resources.
Understanding the positioning of the resort, services provided, and how the resort can meet the needs of clients.
Two-four years of employment in the hospitality industry or related sales field.

Responsibilities

Manage all market segments to generate group business (typically under 20 rooms peak).
Identify, qualify, and convert new business through proactive prospecting, client visits, and networking.
Develop and present detailed sales proposals and contracts, ensuring alignment with availability and profitability standards.
Negotiate rates, terms, and conditions within established parameters or seek approvals for exceptions.
Serve as the primary point of contact for assigned groups from sale through event execution.
Coordinate all event details, including meeting room setup, food and beverage requirements, audiovisual needs, and billing.
Conduct pre-event meetings with clients and internal departments to ensure seamless communication and flawless service.
Personally host site visits, client lunches/dinners, and property tours to build trust and increase conversion rates.
Partners with internal departments including Catering, Banquets, Front Office, and Culinary to align on event needs and deliverables.
Maintain accurate records of client interactions, contracts, and sales activities in CRM system (Delphi).
Prepare regular activity reports, booking pace updates, and forecasts as required by the Director of Sales.
Participate in weekly sales meetings, departmental briefings, and strategy sessions.
Support resort initiatives and cross-functional projects as assigned.
Represent the resort at community events to increase awareness and goodwill with target audiences and others that may influence or refer business opportunities to the resort.