Business Travel Sales Manager

Trump International Hotel and Tower Chicago•Chicago, IL

6h•$75,000 - $83,000•Hybrid

About The Position

The Business Sales Manager is responsible for generating transient corporate room revenue through the acquisition, development, and retention of local, regional, and national business accounts. This position plays a key role in driving market share and profitability by establishing strategic partnerships with corporate travel buyers, travel management companies, executive assistants, procurement professionals, and key decision-makers. As a representative of one of Chicago's premier luxury hotels, the Business Sales Manager serves as a trusted advisor to clients while promoting the hotel's exceptional accommodations, amenities, and service standards. The ideal candidate is a results-driven sales professional with a proven ability to cultivate relationships, negotiate contracts, and deliver revenue growth within the luxury hospitality sector.

Requirements

Proven success in corporate transient sales and account management
Experience negotiating corporate travel agreements and managing key business accounts
Excellent communication, presentation, and relationship-building skills
Strong organizational, analytical, and time-management abilities
Strong understanding of Opera/OperaCloud and Delphi
Proficiency with Agency360, Hoteligence, Demand360, and Lanyon
Ability to travel as required for client meetings and industry events
Strong analytical skills, with experience in data-driven decision-making and KPI tracking
Ability to manage multiple projects simultaneously in a fast-paced environment
Words Per Minute Typing at 60
Leadership and team-building abilities
Return all phone calls on the same day and demonstrate timeliness in getting proposals to clients
Always maintain a professional image in appearance/attire and conduct when dealing with clients or hotel employees
Basic mathematical skills to complete reports and working knowledge of financial statements and forecasting techniques
Strong computer skills including Excel, PowerPoint, Word
Ability to work under pressure and deal with stressful situations during busy periods
Interpersonal skills to provide overall guest satisfaction
A minimum 3 years of previous experience in a hotel sales office, preferably in a 4-5 star hotel

Nice To Haves

Bachelor’s Degree or equivalent work experience required

Responsibilities

Develop and maintain strong relationships with key corporate accounts, travel managers, procurement professionals, executive assistants, and travel management companies to drive transient business travel revenue, increase market share, and strengthen the hotel's position within targeted business sectors.
Promote the hotel as a preferred accommodation partner among local, regional, and national corporate accounts. Conduct proactive sales calls, client meetings, presentations, and networking events to generate new business opportunities. Represent the hotel through off-property sales activities, industry associations, business organizations, trade shows, and community events to identify prospects, present proposals, and secure negotiated corporate agreements.
Manage a portfolio of key corporate accounts by conducting regular business reviews, identifying growth opportunities, and ensuring exceptional service delivery. Foster long-term client relationships that drive repeat business and increased room night production.
Professionally represent the hotel through sales presentations, client meetings, and proposal development. Negotiate preferred corporate rates, transient agreements, and partnership opportunities that align with revenue goals and the hotel's luxury positioning.
Conduct quarterly business reviews with key accounts to evaluate room night production, revenue contribution, market share, and account performance. Collaborate with Revenue Management and sister properties to develop strategies that maximize ADR, occupancy, and overall revenue generation.
Participate in weekly sales meetings, forecasting discussions, pipeline reviews, lost business analysis, and production reporting. Maintain accurate account information, sales activities, and business intelligence within CRM systems to support strategic planning and forecasting accuracy.
Conduct personalized property tours for prospective corporate clients, travel managers, and decision-makers, showcasing guest rooms, executive amenities, dining venues, and business services. Host clients during site inspections, business review meetings, and networking events to strengthen relationships and support business development efforts.
Prospect, solicit, and secure new transient corporate accounts to achieve and exceed revenue goals.
Develop strategic sales plans to maximize room night production and market share within targeted industries.
Identify opportunities within key market segments including finance, consulting, technology, healthcare, legal services, private equity, and professional services.
Conduct sales calls, presentations, networking events, and client meetings to generate new business opportunities.
Maintain an active pipeline of qualified prospects and new account opportunities.
Manage and grow a portfolio of corporate accounts through proactive relationship management.
Develop customized account plans to increase market penetration and share of wallet.
Conduct regular business reviews with key clients to evaluate performance and identify growth opportunities.
Maintain strong relationships with travel managers, procurement leaders, executive assistants, and travel management companies.
Ensure all account activity and production data are accurately maintained within CRM systems.
Negotiate preferred corporate agreements, transient rate contracts, and partnership opportunities.
Collaborate with Revenue Management to develop competitive pricing strategies and maximize profitability.
Monitor account production, room night trends, and market conditions to optimize sales performance.
Achieve assigned goals for room revenue, ADR, room nights, and account retention.
Assist with forecasting, budgeting, and monthly sales reporting.
Represent the hotel at industry events, business associations, chamber functions, and networking opportunities.
Maintain comprehensive knowledge of Chicago's corporate landscape, business districts, major employers, and market trends.
Monitor competitor activity and provide market intelligence to leadership.
Promote the hotel's luxury accommodations, dining experiences, wellness offerings, and meeting capabilities to prospective clients.
Work closely with Revenue Management, Reservations, Front Office, Marketing, and Operations teams to ensure exceptional client service.
Partner with Group Sales and Catering teams to identify cross-selling opportunities.
Support VIP arrivals, executive stays, and key account visits when appropriate.
Communicate client needs and expectations to operational teams to ensure seamless guest experiences.
Host site inspections, client events, and entertainment opportunities for key accounts.
Attend local and national industry trade shows and corporate travel events.
Maintain strong relationships with travel management companies and corporate travel partners.
Serve as a brand ambassador, promoting the hotel's luxury positioning and service excellence.