Business Travel Consultant
Kensington•Toronto, ON
•Remote
About The Position
The Corporate Travel Consultant is responsible for managing end-to-end travel arrangements for corporate clients, ensuring a seamless, cost-effective, and high-quality travel experience. This role requires strong attention to detail, excellent customer service skills, and the ability to operate within client travel policies while adapting to changing travel needs.
Requirements
- Minimum 5+ years of experience in corporate travel management
- Excellent verbal and written communication skills
- Proficiency with Global Distribution Systems (GDS). Preferably Sabre.
- Strong understanding of corporate travel policies and negotiated programs
- High level of accuracy and attention to detail
- Ability to work independently in a remote/outsourced environment
- Strong problem-solving skills and ability to handle high-pressure situations
- Ability to thrive in a fast-paced environment, multi-tasking effectively across phones, email, and group chats/shared inboxes
Nice To Haves
- Experience supporting high-volume or VIP corporate accounts
- Familiarity with online booking tools (e.g., Concur, Deem), Smartsheets, Excel, etc.
- Knowledge of international travel requirements, visas, and documentation
- Bi-lingual French capabilities are a plus
Responsibilities
- Book and manage domestic and international travel, including flights, hotels, ground transportation, and ancillary services
- Provide proactive, high-touch service to corporate travelers, executives, and travel arrangers
- Ensure all bookings comply with client travel policies, preferred suppliers, and negotiated rates
- Handle changes, cancellations, and disruptions efficiently, including after-hours or urgent requests when required
- Monitor traveler itineraries and provide real-time support for delays, cancellations, or emergencies
- Accurately document all transactions and client communications in the designated systems
- Collaborate with internal teams and suppliers to resolve issues and improve service delivery
- Identify cost-saving opportunities and recommend alternatives when appropriate
- Maintain knowledge of industry trends, airline rules, visa requirements, and global travel restrictions
- Meet individual and team performance targets for sales, revenue, and productivity as defined by leadership
- Willing to take on other duties as necessary and act as a floater to support other teams when needed
Benefits
- Competitive compensation package
- Strong pay for performance rewards approach
- Opportunity to participate in incentive programs
- Compensation tied to business and individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
