Business Transformation Manager

Lightspeed Commerce, Inc.•Toronto, ON

2d•CA$100,000 - CA$140,000•Remote

About The Position

We’re looking for a Business Transformation Manager to join our team in North America. You will identify opportunities for transformation, build business cases to secure executive investment, and see programs through to sustained results. You will work across Product & Technology, Go-To-Market, Operations, Finance, and People teams as a strategic driver who shapes direction, resolves complex issues, and holds accountability for program success.

Requirements

Proven track record leading complex, cross-functional programs end-to-end with full ownership of outcomes
Experience working at the intersection of growth and profitability. Understanding the tradeoffs between scaling the business and financial discipline, and translating that tension into clear strategic recommendations
Demonstrated success designing internal processes and policies that balance the needs of multiple stakeholder groups, resulting in solutions that are durable and broadly adopted
Track record of driving tangible business outcomes, you measure success by impact, not by deliverables produced
Strong executive presence and communication skills. Able to distill complex situations into clear, confident recommendations for senior audiences
Highly self-directed, comfortable setting your own agenda, identifying where to focus, and operating with minimal direction from leadership
Experience mentoring or coaching junior colleagues, sharing knowledge and helping others develop their skills

Responsibilities

Identify, frame, and size transformation opportunities. Independently diagnosing root causes, assessing strategic relevance, and determining where the organization should invest its energy
Build rigorous, compelling business cases that connect transformation opportunities to business value — covering financial impact, risk, sequencing, and the tradeoffs between growth and profitability
Design internal processes and policies that balance the needs of multiple stakeholder groups, including Finance, Sales, Operations, and Risk, to arrive at solutions that are workable across the organization
Present to and influence senior leadership, securing commitment and resource allocation to fund and execute transformation initiatives
Own the end-to-end delivery of transformation programs, maintaining accountability for outcomes — not just activity — from kick-off through sustained results
Proactively identify, escalate, and resolve risks and blockers — making sound judgment calls independently and keeping programs moving
Coach and support more junior team members on business transformation practices, analytical thinking, and stakeholder navigation — without direct management responsibility
Provide senior leaders with clear, confident updates on program progress, risks, and decisions — with the credibility to influence direction
Build and maintain strong relationships with senior leaders and functional partners across Product & Technology, Go-To-Market, Operations, Finance, and People teams
Navigate competing priorities and organizational tensions. Building consensus, resolving conflict, and creating the conditions for transformation to succeed

Benefits

Flexible work environment
Culture that celebrates performance
Career-defining opportunities
Flexible paid time off and remote work policies
Equity options
Contributions to your pension plan
Training opportunities to grow your skills and career
Health and wellness credit
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave
Medical insurance
Dental insurance
Wellness insurance
Life insurance
Disability insurance
RRSP plan and match
Paid parental leave top-up
Paid time off