Business Transformation Intern - MN, CO

Xcel Energy•Minneapolis, MN

4d•Hybrid

About The Position

The Business Transformation Intern will support the Customer Core (CIS Modernization) program within the Products & Services Tower at Xcel Energy, based in Minneapolis, MN. The team is responsible for designing and delivering future-state customer, billing, and product/service processes as part of a large-scale enterprise transformation. As the program transitions into detailed design, development, and training preparation, the intern will work alongside business leads, product owners, and cross-functional tower teams (e.g., billing, reporting, and customer experience) to help translate business requirements into actionable deliverables. This includes supporting process design documentation, identifying gaps (e.g., non-SAP integration considerations), and preparing materials that enable successful system build, testing, and end-user training. The intern will gain exposure to large-scale utility transformation, regulatory considerations, and how business, technology, and data teams collaborate to deliver customer-focused outcomes. Work will be performed in a hybrid environment based in Minneapolis or Denver, with frequent interaction across distributed teams.

Requirements

Current student, Junior or higher
Enrolled in an accredited college or university and pursuing a degree in Business, Energy, Sustainability, Technology, Organization Management
Able to work full-time during the summer (up to 40 hours a week)/ part time during the school year (up to 20 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.

Nice To Haves

Team player
Good communicator
Proficient in Microsoft Office

Responsibilities

Support development and refinement of detailed business process designs and documentation as the program moves into design and build phases
Analyze and organize requirements, decisions, and dependencies across towers, including tracking gaps (e.g., non-SAP solutions, cross-system integrations)
Assist in creation of training and change management materials to support future system adoption (job aids, process guides, presentations)
Coordinate inputs from product owners, SMEs, and tower leads to ensure alignment across customer, billing, and reporting workstreams
Support program reporting and organization needs, including preparing summaries, tracking action items, and maintaining documentation repositories
Contribute to continuous improvement by identifying inefficiencies or risks in current processes and proposing structured solutions