Business - Business Transformation Delivery Apprentice - Birmingham

BT Group • Iuka, IL

34d

About The Position

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big disputes, like climate change and cyber security.
Our business is built on making things better. We need people who bring fresh ideas and can show the impact with data. That’s how we grow – and that’s where you come in. Ignite for continuous improvement with transformation skills.
Our Business Explorer apprenticeship scheme is focused on building key skills for the future transformation of BT to better support our customers and build your career within our organisation.

Identify opportunities, scope improvement projects, and deliver changes that drive value for the business and our customers.
Work with stakeholders across operations, product, and commercial teams; use data to diagnose issues and track benefits.
Lead (or play a key role in) cross-functional initiatives, presenting findings and recommendations that stick.

Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands‑on exposure across the business to solve real problems, improve how our business runs, and deliver measurable impact for customers and colleagues.  Earn. Learn. Make it count

Learn job-specific skills: 
You will gain nationally recognised continuous improvement and programme delivery certification covering areas such as:

Process & Continuous Improvement
Change Management
Gen AI
Business Analysis
Lean Six Sigma Certification

Day-to-Day Responsibilities
During this programme, you’ll rotate across the following key areas and be working as part of a team.

Customer Experience - working in customer service or sales teams to understand the operational disputes and opportunities.
Commercial Products - working in product or bid teams to understand how a company works and how to create value.
Transformation Programmes – working in project design and delivery teams to see how improvements are made to happen.

As an Improvement apprentice, you’ll study for recognised apprenticeship (Level 4 Improvement Practitioner followed by Level 5 Improvement Specialist) while building in skills across Lean, Six Sigma, project delivery.
You’ll spend a minimum of 20% of your time learning and studying.  After you have successfully completed your apprenticeship qualification and scheme, we’ll look to support you in securing a role that is best aligned to your strengths and interests.
 

Requirements

• Curiosity & Continuous Learning – Eager to explore new technologies and methods.
• Adaptability – Comfortable with change and ambiguity.
• Collaboration – Works well in teams and across functions.
• Resilience – Handles disputes and setbacks positively.
• Proactive Mindset – Takes initiative to improve processes.
• Attention to Detail – Ensures accuracy in analysis and improvement.
• Customer-Centric Thinking – Focused on delivering better experiences.
• Ethical Awareness – Understands responsible use of AI and data
• 5 GCSE’s at grade 4-9 including Math’s and English or SCQF 5
• 2 A Level’s –– grade C or above or SCQF Level 6
• All applicants will need a full UK Right to Work for the duration of 37 months of their scheme without this we cannot accept an application. Unfortunately do we not offer sponsorship for any of our Early Career roles.

Responsibilities

• Identify opportunities, scope improvement projects, and deliver changes that drive value for the business and our customers.
• Work with stakeholders across operations, product, and commercial teams; use data to diagnose issues and track benefits.
• Lead (or play a key role in) cross-functional initiatives, presenting findings and recommendations that stick.
• Rotate across Customer Experience, Commercial Products, and Transformation Programmes.
• Study for recognised apprenticeship (Level 4 Improvement Practitioner followed by Level 5 Improvement Specialist) while building in skills across Lean, Six Sigma, project delivery.

Benefits

• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED