Consultant

JPI•Kearneysville, WV

About The Position

JPI is hiring a Business Transformation and Requirements Consultant who will support enterprise modernization and operational improvement initiatives through journey mapping, operational analysis, capability planning, and IT requirements development. The resource will work with business and technical stakeholders to identify operational needs, document current and future-state processes, and translate strategic objectives into operational and functional requirements. The individual will serve as a bridge between mission/business operations and IT delivery teams by converting conceptual business needs and user experiences into structured documentation and actionable implementation requirements. At JPI, we strive to empower our people and excel for our clients. We hold ourselves to high standards and prioritize our values of being one team with unwavering integrity. We are motivated by our mission and driven to deliver solutions that exceed expectations. Will you join us?

Requirements

Bachelor’s degree in Business, Information Systems, Engineering, Public Administration, or related discipline
Minimum 5 years of experience in business analysis, operational analysis, requirements management, or digital transformation support
Experience facilitating workshops and stakeholder engagement sessions
Experience developing operational and functional requirements documentation
Demonstrated ability to translate business objectives into actionable IT requirements
Journey mapping and process modeling
Operational analysis and business process improvement
Requirements elicitation and documentation
Capability assessment and planning
Functional decomposition and workflow analysis
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to communicate effectively with executive, operational, and technical stakeholders

Nice To Haves

Enterprise modernization or transformation initiatives
Agile or hybrid project delivery environments
Human-centered design methodologies
Government, healthcare, financial services, or other complex operational environments
Experience supporting enterprise architecture or strategic planning efforts
Experience with one or more of the following: Jira, Confluence, Miro, Visio, Lucidchart, Azure DevOps, BPMN, Agile/Scrum methodologies, Capability modeling frameworks

Responsibilities

Facilitate current-state and future-state journey mapping workshops with business and technical stakeholders
Document user personas, pain points, operational gaps, and service delivery inefficiencies
Develop customer, employee, operational, and system interaction journeys
Create service blueprints, workflows, and operational process models
Lead envisioning sessions to define target-state business capabilities and operational outcomes
Develop capability plans, capability roadmaps, and needs statements
Translate strategic objectives into measurable operational capabilities
Conduct gap analysis between current and desired operational states
Define business capabilities, operational dependencies, and supporting IT services
Support prioritization of initiatives based on mission/business value
Elicit, analyze, validate, and document business, operational, functional, and non-functional requirements
Develop operational requirements documents, functional specifications, and use cases
Convert journey maps and business concepts into structured IT requirements
Maintain requirements traceability throughout project lifecycle
Collaborate with architects, developers, UX teams, and program leadership
Facilitate workshops, interviews, and collaborative planning sessions
Communicate effectively with executives, operational users, and technical teams
Present findings, recommendations, and capability models to leadership
Build consensus across cross-functional teams
Produce high-quality deliverables including: Operational concepts (CONOPS), Needs statements, Capability assessments, Functional requirement documents, Business process models, User stories/use cases, Requirements traceability matrices, Workflow diagrams