Business Technology Consultant, Specialist

The Vanguard Group • Charlotte, NC

7d • Hybrid

About The Position

Serve the right message, to the right client, at the right time. That’s the promise driving Vanguard’s Financial Advisor Services (FAS) marketing team — and we’re building the technology engine to deliver it. We’ve stood up a modern Adobe stack, we’re activating A dobe Journey Optimizer (AJO) as our next major investment, and we’re looking for the person who will make that technology deliver real, measurable capability. This is a rare build-and-shape role. You won’t inherit a mature, locked-in program — you’ll help define how FAS uses personalization, experimentation, and journey orchestration to grow the business. If you’re a genuine power user who also loves guiding a team toward smarter ways of working, this role was written for you.

Requirements

• Deep, hands-on expertise in Adobe Journey Optimizer — or closely adjacent Adobe Experience Platform journey/campaign tools with a clear, fast path to AJO mastery.
• Working fluency across the broader Adobe stack — you don’t need to be the deepest expert in every tool, but you understand how CDP, Target, Marketo, tag management, Web SDK, and CJA connect, and ideally you bring hands-on depth in more than one of them.
• Strong consulting instincts — you listen well, frame problems clearly, and can influence without authority across technical and business partners.
• A track record of driving adoption and measurable outcomes, not just standing up tools.
• A fast, deep learner — comfortable going deep enough on a platform to teach others.
• Excellent communication skills — you make complex technology understandable and actionable.

Responsibilities

• Be our AJO expert. Serve as the go-to authority for Adobe Journey Optimizer (B2C) — leading its onboarding, configuration, and maturation as our marquee new capability.
• Drive adoption and utilization. Turn powerful tools into everyday capability — helping marketers use the stack confidently and get real value from the technology we’ve invested in.
• Connect the stack. Understand how the surrounding platforms — Marketo, Real-Time CDP, Target, tag management, Web SDK, and Customer Journey Analytics — fit together and use that fluency to make AJO work well within the broader ecosystem.
• Identify FAS-specific use cases. Guide Enterprise technology partners on the features,
• Guide operational processes. Shape the workflows, standards, and practices that make the stack run reliably and scale as we grow.
• Resolve problems and unblock the team. Troubleshoot configuration and execution issues, and connect the dots across engineering, data, and marketing to keep work moving.
• Consult and advise. Partner with marketers and enterprise engineering teams to bring a clear point of view on how to get the most from our technology — and where to invest next.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed