Business Technology Analyst

U.S. Bank • Cincinnati, OH

21h • $75,820 - $89,200 • Hybrid

About The Position

Performs quality assurance engagement for Correspondent and HFA mortgage lending platforms and integrations, ensuring strong alignment between onshore coordination and offshore execution within a hybrid operating model. Provides guidance to test leads and extended teams while embedding rigorous testing practices and quality governance throughout release cycles. Partners cross-functionally with product, development, business operations, and change management teams to drive effective collaboration and contribute to the resolution of complex testing challenges. Leverages tools such as JIRA and PractiTest to support test documentation, coverage analysis, defect tracking, capacity planning, and data-driven reporting, while continuously enhancing testing methodologies and promoting standardization across Home Lending Delivery. Maintains strong communication, supports cross-training of testing resources, and ensures work details enable clear, actionable reporting for stakeholders at all levels of management.

Requirements

• Bachelor’s degree, or equivalent work experience
• Five or more years of direct experience (including project lead responsibilities), or eight or more years of related experience

Nice To Haves

• Mortgage industry experience, preferably within Correspondent and HFA channels
• Exposure to test automation, with a preference for Selenium
• Strong stakeholder engagement skills across business, technology, and management teams
• Excellent organizational, analytical, and problem-solving capabilities
• Advanced knowledge of project management methodologies
• Ability to identify, analyze, and resolve exceptions using data-driven insights
• Strong verbal and written communication skills
• Proactive, self-directed mindset with the ability to take ownership and drive outcomes in a collaborative environment

Responsibilities

• Performs quality assurance engagement for Correspondent and HFA mortgage lending platforms and integrations.
• Ensures strong alignment between onshore coordination and offshore execution within a hybrid operating model.
• Provides guidance to test leads and extended teams while embedding rigorous testing practices and quality governance throughout release cycles.
• Partners cross-functionally with product, development, business operations, and change management teams to drive effective collaboration and contribute to the resolution of complex testing challenges.
• Leverages tools such as JIRA and PractiTest to support test documentation, coverage analysis, defect tracking, capacity planning, and data-driven reporting.
• Continuously enhances testing methodologies and promotes standardization across Home Lending Delivery.
• Maintains strong communication.
• Supports cross-training of testing resources.
• Ensures work details enable clear, actionable reporting for stakeholders at all levels of management.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level