Business Technology Analyst - Operations
About The Position
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Unlock your potential Are you passionate about improving business processes, partnering with stakeholders, and helping teams successfully navigate change? Join our SPO Service Support team as a Business Technology Analyst, where you'll play a key role in supporting the ARES platform and helping business partners across WCIB Operations streamline processes, onboard new use cases, and adopt technology solutions that drive operational excellence.
Requirements
- Bachelor's degree, or equivalent work experience
- Five or more years of direct experience (with project lead responsibilities), or eight or more years of related experience
- Must be U.S. Citizen not on any type of Visa. This position is not eligible for visa sponsorship.
Nice To Haves
- Experience documenting, analyzing, and improving business processes through process mapping and workflow design.
- Knowledge of Visio, Lucidchart, or comparable process-mapping tools.
- Experience coordinating testing efforts, UAT activities, and implementation readiness.
- Strong understanding of how business processes translate into data flows, operational requirements, and system functionality.
- Ability to influence stakeholders and build consensus across multiple teams.
- Experience supporting system implementations, process transformation initiatives, or technology adoption efforts.
- Excellent communication, facilitation, and relationship-building skills.
- Strong critical thinking, problem-solving, and analytical capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
Responsibilities
- Lead onboarding efforts for new users, business processes, and use cases within the ARES platform.
- Analyze current-state business processes and translate them into future-state workflows and system requirements.
- Create and maintain process maps, workflows, and documentation using tools such as Visio, Lucidchart, or similar platforms.
- Coordinate User Acceptance Testing (UAT), readiness activities, issue resolution, and production implementation efforts.
- Identify process gaps, risks, and opportunities for improvement and provide recommendations that enhance efficiency and user experience.
- Partner with internal WCIB Operations teams to gather requirements, answer questions, provide guidance, and support platform adoption.
- Build trust and influence stakeholders through organizational and process changes, even when working without direct authority.
- Support platform enhancements, production troubleshooting, onboarding initiatives, and other strategic business technology projects.
- Collaborate with cross-functional partners to ensure successful implementation and long-term adoption of business solutions.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
