Business/Technical Analyst - Knowledge Management

team.blue Global

5d•Hybrid

About The Position

team.blue is an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services. team.blue 's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe. We are looking for a Business/Technical Analyst, Foundations & Knowledge Management to help shape the knowledge foundation and its integrations. You will translate business needs into clear technical requirements, analyse data and systems, and help test and improve the solutions that feed AI customer care.

Requirements

3+ years of experience as a Business/Technical Analyst or similar hybrid role on technology or data projects
Strong experience analysing data, systems and business processes to identify issues, opportunities and the root causes behind them
Ability to translate business requirements into technical solutions and define how changes should be implemented and tested
Experience eliciting and documenting requirements, including user stories, process maps, workflows and acceptance criteria
Hands-on experience with testing, validating and troubleshooting technology solutions, with the ability to design and execute tests and interpret the results
Comfortable working with low-code/workflow platforms and making or supporting configuration changes
Strong analytical and stakeholder management skills
Excellent documentation and communication skills
Located near one of our European offices, as this is a hybrid role
Right to Work At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.

Nice To Haves

Basic scripting skills and the ability to work with datasets
Understanding of knowledge management
Experience with KM or CMS platforms
Exposure to APIs and system integration
Awareness of AI / RAG knowledge retrieval

Responsibilities

Gather and analyse knowledge management and integration requirements across brands and translate business needs into clear technical requirements
Analyse existing knowledge sources, data flows, systems and processes to identify gaps, issues and opportunities for improvement
Define and maintain the content model in partnership with the Foundation PM, ensuring knowledge is structured effectively for downstream systems and AI-powered customer care
Map knowledge sources, data flows and integration points and identify how information should flow between systems
Translate requirements into user stories, process flows and acceptance criteria, working closely with technical teams and stakeholders
Support the implementation and configuration of knowledge workflows and integrations, including making adjustments where appropriate
Design and execute tests, analyse results and troubleshoot issues to validate that changes improve the quality and performance of the solution
Work iteratively with business and technical teams to identify what works, what doesn't and how the solution can be improved