Business Systems Support / Analyst

JONES DAIRY FARM.•Fort Atkinson, WI

3d•Onsite

About The Position

This role focuses on identifying operational objectives by studying business functions, gathering information, and evaluating output requirements. The analyst will analyze system requirements, define acceptance criteria, create test plans, and document system capabilities. Key responsibilities include improving systems by studying current practices and designing modifications, recommending controls by identifying problems and writing improved procedures, and adhering to company data security standards.

Requirements

Completion of bachelor’s degree in computer science or related field.
2 years of experience supporting a process manufacturing environment.
Excellent organizational and communication skills.
Hardware/software technical ability.
SQL
Microsoft Office365 Suite
SharePoint
Microsoft CRM/Dynamics or SalesForce
Sage X3 or other ERP Systems
IBM Cognos Analytics
Microsoft PowerBI
Ignition or other SCADA platform
Document Management systems

Nice To Haves

Entry Certificate in Business Analysis (IIBA ECBA)
Certified Analytics Professional (CAP)
Agile Analysis Certification

Responsibilities

Maintain and support all assigned applications accurately and efficiently.
Analyze current business processes and make recommendations for improvement to company efficiency, accuracy, cost, security, and liability.
Work directly with department managers and system users to identify current issues, prepare and document plans to remedy the issues and coordinate/participate in the implementation of the plans.
Interact with stakeholders to manage and maintain strategic vision(s) for systems and prioritize the execution of approved initiatives.
Collaborate with internal and external developers to effectively design, develop, test, and implement system changes and enhancements.
Work with the Project Manager to define project requirements by identifying project milestones, phases, and elements, and establishing the project budget.
Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Provide references and training for users by writing and maintaining user documentation and providing help desk support.
Develop and maintain Standard Operating Procedures related to business systems.
Work across the organization to research and answer complex questions including cost of ownership assessment related to enterprise business systems, data architecture design, and efficient/inefficient process and data redundancies.
Create and present system status reports to the executive team as requested.
Accept special projects willingly and complete them promptly.