Business Systems Sr. Analyst

MFS Investment Management • Boston, MA

11d • $70,000 - $101,000 • Hybrid

About The Position

Serve as a Business Systems Sr. Analyst within the System and Platform Support team, providing Level 1–2 application and production support across a portfolio of business-critical systems including SS&C SalesConnect, our broker transaction aggregate provider, Incentive Compensation Management (ICM) for territory management, and Salesforce for client engagement. Establish, document, and enforce operational standards, run books, and best practices across all supported platforms. In collaboration with Distribution stakeholders, the Data Management Group (DMG), ICM Coverage, Digital, and technology partners, this role delivers operational and analytical solutions that safeguard the daily SS&C data pipeline, strengthen reconciliation and data-integrity controls, and improve transparency across sales, transaction, and AUM reporting. In addition, the incumbent evaluates existing processes and technology to define and support scalable enhancements as SalesConnect migrates to the SS&C Private Cloud, ICM/Varicent workflows expand, and Snowflake and Azure integrations mature. You will function as a business systems liaison between Distribution stakeholders and the technology organization, ensuring requirements are implemented within expected timetables and that material scope changes are communicated back to the business. This role operates in a fast-paced, follow-the-sun support model spanning Boston, Toronto, Mexico, and India, and requires strong problem-solving skills, effective communication, and the ability to collaborate across globally distributed teams under tight SLAs.

Requirements

• Bachelor’s degree in computer science, Information Systems, Business Administration, or related technical field, or equivalent experience.
• Minimum of 3-5 years' experience in the Financial Services industry, ideally supporting buy-side technology or Distribution/Sales operations.
• Intermediate technical skills including an understanding of underlying relevant technical architecture and business processes.
• Proven analytical skills and demonstrated ability to make independent decisions.
• Solid working SQL skills across at least one of Oracle, DB2, or Sybase (Oracle preferred).
• Demonstrated understanding of end-to-end data movement, ETL concepts, and reconciliation practices.
• Familiarity with enterprise support practices: ITIL-aligned incident, problem, and change management; ticketing (HELIX, JIRA); and documentation (Confluence).
• Strong troubleshooting and analytical skills, with the ability to trace issues across multiple integrated systems (Salesconnect, Salesforce, EDW/GDM).
• Excellent oral and written communication skills, with experience supporting business stakeholders and coordinating with vendors on high-priority incidents.
• Experience working within a mature SDLC or operational support model, collaborating with BA, QA, business owners, and end users to deliver and validate solutions.
• Proven ability to analyze operational workflows and identify automation and efficiency opportunities across data operations and application support.
• Willingness to participate in a weekend on-call rotation.

Nice To Haves

• Prior hands-on experience with SS&C SalesConnect, DST TA2000, or equivalent transfer-agent or dealer-services platforms.
• Working knowledge of Incentive Compensation platforms (Varicent / ICM), including territory management, payee updates, and weekend load monitoring.
• Working knowledge of Master Data Management (MDM) concepts and contact/organization data governance.
• Exposure to Informatica PowerCenter, HCL Workload Automation (IBM Maestro / TWSWEB), or comparable ETL and job-scheduling tools.
• Familiarity with Salesforce, Adobe Workfront, Seismic, CORIC, or Tableau in an operational-support capacity.
• Understanding of infrastructure fundamentals: cloud (Azure preferred), file transfer protocols (SFTP, MFT), certificates, and network whitelisting.
• Experience or familiarity with the Microsoft ecosystem, including Azure OpenAI / Azure AI, Microsoft Copilot and Copilot Studio, and Power Platform (Power Apps, Power Automate, Power BI).
• Exposure to Snowflake or Azure-based data platforms and modern cloud data integration patterns.
• Domain understanding of Distribution/Retail business models, including dealer/office/rep hierarchies, territory management, and incentive compensation processes.

Responsibilities

• Monitor daily SS&C data deliveries (SalesConnect daily trade files, DST inbound archives, TA2000-sourced feeds) escalating late loads or file-arrival issues within the 30-minute SLA.
• Provide Level 1–2 application and production support across SalesConnect, ICM (Varicent), and MDM, including dealer/office/rep hierarchy management, fund and account mapping, territory management, payee updates, and contact/organization merges.
• Ensure proper data processing through the use of data checks, DIVA validations, and operational reports to facilitate error-free business processes across the MDM, ICM, Salesforce chain.
• Perform and review daily and monthly reconciliations between Salesconnect, ICM, Salesforce, and downstream reporting layers (EDW, GDM, Sales Mart), investigating and resolving rejects, duplicates, and territory recalculation errors.
• Act as a liaison between business stakeholders and the technology organization to ensure proper implementation of requirements within the expected timetable and communicate any material modifications of business requirements back to business stakeholders.
• Translate business needs into clear functional specifications for engineering, ETL, and vendor partners, and validate delivered solutions against original requirements.
• Periodically provide weekend on-call coverage on rotation to ensure ICM weekend loads complete no later than Saturday 7:00 PM ET, and support Disaster Recovery (DR) exercises, Windows patching certifications, and enterprise release cycles.
• Mentor and advise less experienced Application Support on the team, including offshore contractor resources, and lead Knowledge Transfer (KT) sessions to grow team depth.
• Leverage AI for job optimization, data analytics, and reconciliation tasks.
• Create and improve processes, examine workflows, and recommend ways to increase efficiency, reduce manual effort, and standardize practices across the application support portfolio.
• Document code, procedures, and incident patterns in Confluence runbooks and the Known Error Database (KEDB) to support system maintenance and knowledge transfer.
• Follow the standard escalation hierarchy and Late Data Provider Communication Procedure, alerting internal business users within 30 minutes of identifying a data-delivery issue.
• Participate in the System and Platform Support community of practice and cross-team initiatives to promote innovation, ITIL alignment, and continual improvement.
• Collaborate effectively with globally distributed teams across Boston, Toronto, Mexico, and India.

Benefits

• MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)
• Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider
• Education Assistance: Tuition reimbursement up to $8,000 annually
• Education Assistance: Access to discounted tutors and college coaches
• Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves
• Choice of medical and dental plans and an and an employer contribution into the Health Savings Account
• Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)
• Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps

What This Job Offers

• Job Type: Full-time
• Career Level: Senior