Business Systems & Process Analyst Intern

KCC Manufacturing • Louisville, KY

3h

About The Position

The Business Systems & Process Analyst Intern supports the Business Efficiency team by analyzing business processes, documenting requirements, evaluating data, and identifying opportunities to improve operational effectiveness, system utilization, data accuracy, and organizational performance. Partnering with business and technology stakeholders, the intern contributes to business analysis, process optimization, performance measurement, systems documentation, data quality initiatives, and change management activities. This role provides hands-on experience supporting cross-functional improvement efforts that streamline operations, enhance decision-making, and improve both employee and customer experiences.

Requirements

• Currently pursuing an associate or bachelor’s degree in Business Administration, Business Analytics, Information Systems, Industrial Engineering, Operations Management, Data Analytics, Finance, Computer Information Systems, or a related field.
• Interest in business systems, process improvement, data analysis, technology, or operational effectiveness.
• Strong analytical, organizational, and problem-solving skills.
• Ability to document information clearly and accurately.
• Strong written and verbal communication skills.
• Ability to work collaboratively with employees across different functions.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Teams.
• Ability to manage multiple assignments and meet established deadlines.
• Willingness to learn new business processes, systems, and technologies.

Nice To Haves

• Familiarity with process mapping, reporting, data visualization, project management, or business intelligence tools is preferred.
• Prior internship, academic project, or work experience involving business analysis, data analysis, or process improvement is helpful but not required.

Responsibilities

• Assist with documenting current-state and future-state business processes
• Document and maintain process maps, workflows, procedures, and related documentation, including process ownership, roles, decision points, and escalation paths
• Help identify workflow inefficiencies, process gaps, manual activities, and improvement opportunities
• Gather information from process owners and subject-matter experts through meetings and observation
• Support the development of standardized and sustainable business practices
• Assist with gathering, organizing, and documenting business and functional requirements
• Help evaluate how business systems and digital tools support operational needs
• Participate in system implementation, enhancement, testing, and adoption activities
• Document system issues, user needs, process dependencies, and potential improvements
• Support user acceptance testing by preparing test scenarios, recording results, and tracking identified issues
• Assist with maintaining system documentation, process guides, and training materials
• Collaborate with business users and technology teams to clarify requirements and expected outcomes
• Collect, organize, validate, and analyze business and operational data
• Assist with identifying data inconsistencies, missing information, and reporting concerns
• Support the development and maintenance of reports, dashboards, metrics, and key performance indicators
• Document metric definitions, data sources, assumptions, calculation methods, and ownership
• Help improve reporting consistency through standardized data and validation practices
• Summarize findings and present observations in a clear, concise, and actionable format
• Communicate data limitations and accuracy considerations when presenting analysis
• Support cross-functional business improvement and technology initiatives
• Assist with maintaining project documentation, action items, risks, dependencies, decisions, and status updates
• Help prepare meeting materials, presentations, process documentation, and progress reports
• Track assigned deliverables and communicate potential issues or delays
• Participate in project meetings and document key decisions and follow-up actions
• Support business case research, cost-benefit analysis, and evaluation of potential solutions
• Help measure whether implemented improvements are achieving the intended business results
• Assist with developing communications, training materials, job aids, and user documentation
• Support stakeholder communication and readiness activities for new systems and processes
• Gather user feedback and help identify adoption challenges
• Assist with tracking participation, system usage, process compliance, and improvement opportunities
• Provide responsive and professional support to users during process or system changes
• Contribute ideas for simplifying work, reducing manual effort, and improving process consistency
• Collaborate professionally with employees across business and technology functions
• Ask thoughtful questions and use structured problem-solving techniques
• Maintain organized, accurate, and current project documentation
• Handle business information responsibly and follow company data and security practices

Benefits

• DailyPay!
• 9 Paid Holidays
• Health, Dental, & Vision insurance
• 401K Company Match
• Monthly Accrued Vacation
• Employee Assistance Program
• Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree