Business Systems Manager

YES Communities•Denver, CO

35d•$90,000 - $95,000

About The Position

This role is the perfect hybrid position that requires both strategic thinking and hands-on technical capability. You will own the discovery, delivery, and continuous improvement of internal business systems and processes—spanning CRM and PMS platforms—while translating business goals into clear technical requirements and measurable outcomes. You’ll manage and help define product roadmaps and implement data‑driven workflows. In addition to technical responsibilities, you will provide leadership and guidance to a small team, fostering collaboration, prioritizing workloads, and ensuring alignment with organizational objectives. This position combines product ownership with people management, making it ideal for someone who thrives in both technical and leadership capacities.

Requirements

Bachelor’s degree in Business, Information Systems, Engineering, or related field.
2+ years in Business Systems Analysis, Internal Product Management, or CRM/PMS administration is preferred.
Proficiency with SQL (joins, aggregations, performance‑minded querying) and Python (ETL scripting, APIs, and light automation) is preferred.
Comfort with REST/JSON, webhooks, and low‑code automation tools.
Experience with change management frameworks and stakeholder communication.
Familiarity with data governance and quality assurance protocols.
Strong collaboration and communication skills for cross-functional work.

Responsibilities

Act as product owner to lead planning, backlog refinement, and iterative delivery with continuous feedback in alignment with key business strategies.
Administer and optimize CRM (HubSpot) architecture, fields/objects, workflows/automations, integrations, permissions, roles, and governance; maintain clean, reliable data and ensure high user adoption.
Collaborate with other key system administrators to streamline key operation processes to ensure system interoperability with CRM, property management, and finance systems.
Build and maintain dashboards and reporting for pipeline health, conversion, retention, and revenue metrics; enforce auditing and data quality protocols.
Build light Python scripts for ETL, API integrations, and automation
Support implementations and upgrades; document SOPs; coordinate integrations while applying change management best practices and developing clear communication plans
Lead and mentor a small team of analysts or system administrators, providing guidance, training, and performance feedback.
Drive continuous improvement initiatives by fostering collaboration, innovation, and accountability within the team.