Business Systems Manager
About The Position
The Business Systems Manager owns the stability, effectiveness, and continuous improvement of AMIRIâs core enterprise applications, with a primary focus on ERP (NetSuite), PLM, POS, wholesale, and e- commerce adjacent platforms. The role exists to ensure these systems reliably support global retail, wholesale, and corporate operations as the brand scales. This role leads a small, hands-on team responsible for day-to-day operations, incident management, enhancements, and release cycles across live platforms. Digital Delivery owns large, CAPEX-funded programs, while Business Systems owns OPEX-funded Run & Enhance delivery and serves as application and integration design authority into those initiatives.
Requirements
- 8â10 years owning production business systems in multi-entity retail or consumer environments
- Hands-on ERP experience, NetSuite
- Hands-on ERP experience, Celigo
- Proven ownership of incidents, enhancements, and release cycles across integrated platforms
- Strong understanding of integrations and enterprise data structures
Nice To Haves
- Experience in luxury or premium retail environments
- Exposure to PLM, POS, or wholesale platforms
- Experience leading small internal and partner teams
Responsibilities
- Own Run & Enhance delivery for in-scope business systems.
- Define and enforce application, configuration, and integration standards.
- Maintain structured intake, prioritization, and capacity management.
- Lead internal team members and external partners with clear accountability.
- Personally contribute to complex analysis, configuration reviews, and solution design.
- Set the quality bar through direct involvement in critical issues and releases.
- Serve as definitive owner of how ERP, PLM, POS, and related platforms are configured and operated.
- Own platform integrations layer (Celigo -iPaaS).
- Own operational integrity of integrations, including monitoring and exception handling.
- Partner with Data teams to ensure analytics-ready systems.
- Define and monitor SLAs and KPIs for incidents, integrations, and releases.
- Own incident and problem management, including root-cause analysis.
- Plan and execute regular release cycles for small and medium enhancements.
Benefits
- Bonus eligible
- Full package health benefits
- 401(k)
- Paid vacation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
