Product Manager, Business Systems
About The Position
Del Mar Vacations is seeking a senior Product Manager to optimize the use of their systems, ensuring data cleanliness, reliable workflows, and successful outcomes. This role focuses on improving current processes and data quality, rather than adding new features. The Product Manager will be responsible for the end-to-end improvement of how Del Mar teams use the platform, from defining requirements to driving adoption and measuring impact. The role involves hands-on work in HubSpot and across the system stack, aiming to reduce wasted effort, minimize escalations, improve decision-making, and enhance customer service. The Product Manager will report to the Chief Technology & Finance Officer and work closely with the CEO and functional directors.
Requirements
- 4+ years in Product Management, Product Ops, or Business Systems PM ownership
- Deep, practical HubSpot experience
- Hands-on integration experience
- Strong process analysis and documentation
- Proven ability to drive cross-functional teams to outcomes without formal authority
- Excellent communicator who can translate tech ↔ non-tech cleanly
- Comfortable using dashboards/data to tell the truth and drive decisions
Nice To Haves
- Experience in property management, hospitality, field service, or seasonal businesses
- Familiarity with pricing/marketing intelligence tools and dynamic pricing concepts
- Exposure to AI automation and prompt/API-based workflows
Responsibilities
- User work optimization
- Shadow teams across Ops, Marketing, Owner Revenue, Guest Revenue, + Guest Experience
- Map processes, workflows, find friction, reduce variance, and eliminate rework
- Fix forms and data capture so information is accurate by default, not by heroics
- Improve enablement and adherence so systems and data stay healthy over time
- Platform roadmap ownership
- Own the business systems roadmap and prioritize initiatives by business impact
- Balance platform hygiene with new capabilities (no “AI on top of a dumpster fire”)
- Maintain a ruthless focus on reducing wasted effort and improving service outcomes
- Data quality & system integrity
- Own HubSpot data hygiene: properties, lifecycle stages, governance, and standards
- Define system rules that prevent garbage-in (validation, required fields, routing, defaults)
- Create visibility into where data quality breaks and fix root causes
- Delivery, specs, and cross-functional accountability
- Turn messy requests into clear requirements, user stories, and acceptance criteria
- Rally stakeholders around prioritized work, clear ownership, and timelines
- Coordinate with engineering and vendors; drive delivery to done.
- Integrations & orchestration
- Design, document, and QA integrations and data flows
- Manage API/webhook-based connections and vendor roadmaps
- Monitor system changes and proactively prevent breakages
- Product delivery & QA
- Lead pilots, run QA across multiple personas, manage rollout, and own rollback/change control
- Ensure changes actually stick (not “launched and forgotten”)
- Success measurement & reporting
- Build dashboards and reporting that reflect real operational outcomes
- Own accountability for improvements in: Cycle time
- Adoption
- Error rates / rework
- Escalations
- NPS / owner satisfaction
Benefits
- generous performance bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
