Business Systems Manager

DoorDash USA • Boston, MA

1d

About The Position

As a Revenue Operations Business Systems Manager, you’ll use your strong systems experience and expertise to ensure our business applications are streamlined, effectively used, and fully adopted across the organization. You should ensure you are solving the right problem within our systems to support our revenue strategy, improve our processes, and promote growth across the go-to-market organizations. The Revenue Operations Team is composed of innovative members driven to solve some of the more unique challenges within SevenRooms. We love what we do, and we do it well, in a work environment that is both fun and inclusive. Our team is responsible for the overall effectiveness and productivity of the organization, and we do this cross-functionally within SevenRooms to advance initiatives. You’re excited about this opportunity because you will… Own the strategic vision and technical delivery of the systems within your purview with a focus on achieving company & departmental goals and desired outcomes Drive adoption of applications by identifying and understanding usage gaps, supporting users with individual and group coaching and training. Effectively translate business and process requirements into actionable documentation for technical development, user testing scenarios, enablement reference materials, and release documentation Lead and facilitate system enablement while collaborating with the Enablement Team to devise an effective user training plan, fostering user engagement and successful system adoption. Collaborate within the Revenue Operations team to identify and create effective integrations with other applications within the technology ecosystem Provide flex capacity to the Salesforce team as needed by owning the detailed discovery, technical coordination/delivery, and needed communications to ensure fast and efficient delivery that supports the overall needs of the Revenue organization.

Requirements

• 5+ years in Operations (Marketing, Sales, Customer Success/Service, etc) and System development or consulting
• 3+ years experience with Salesforce Sales Cloud and related Support/Success ecosystem (certified Administrator a major plus, but not required)
• You have 2+ years of Gainsight Experience (required)
• Highly organized with strong aptitude for project management
• Familiar with Agile development methodology and its core concepts
• Highly collaborative and comfortable leading sessions with stakeholders, leadership, and internal Revenue Operations teams
• Well versed in process flow creation and gap analyses, KPI, adoption, and success metric analytics, project scoping, and change management
• Ability to work autonomously, meet deadlines, and thrive in a fast paced environment
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Nice To Haves

• Have a great sense of humor and bring a little levity to your hard work.

Responsibilities

• Own the strategic vision and technical delivery of the systems within your purview with a focus on achieving company & departmental goals and desired outcomes
• Drive adoption of applications by identifying and understanding usage gaps, supporting users with individual and group coaching and training.
• Effectively translate business and process requirements into actionable documentation for technical development, user testing scenarios, enablement reference materials, and release documentation
• Lead and facilitate system enablement while collaborating with the Enablement Team to devise an effective user training plan, fostering user engagement and successful system adoption.
• Collaborate within the Revenue Operations team to identify and create effective integrations with other applications within the technology ecosystem
• Provide flex capacity to the Salesforce team as needed by owning the detailed discovery, technical coordination/delivery, and needed communications to ensure fast and efficient delivery that supports the overall needs of the Revenue organization.

Benefits

• a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• a mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed